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Customer Service Executive Job in Kenya

Vacancy: Customer Service Executive

Industry: Service / Real Estate

Location: Mombasa, Kenya

Salary: Open & Negotiable

Our client who is in the real estate industry is looking a Customer service Executive.

The main role is to take clients on a show and tell around the properties on offer and offer high-end service

Key Responsibilities:
  • Handling high-end individuals offering the best customer care
  • Establishing relationships with new clients
  • Maintaining and nurturing business relationships with the existing clients
  • Increasing company revenue by meeting the set targets of Customers served
  • Assist in public relations and marketing activities
  • Managing key clients by ensuring constant communication and updates
  • Preparing sales contract terms as per client’s needs and discussing the same to customer’s satisfaction after necessary approval
  • Close high value property deals with high end individuals
  • Preparing accurate and timely quotations as per the client’s needs
  • Advising the clients on new property developments
  • Preparing comprehensive and timely reports
  • Implementing the approved sales and marketing strategies
  • Handling any other duties that may be assigned from time to time

Skills and Experience:
  • Bachelor’s Degree in Business or related studies (Degree holders preferred)
  • At least 1 to 2 years Experience in Polished customer care services (airlines, telecoms, blue-chip companies)
  • Experience handling high end clients
  • Excellent presentation, negotiation, report writing, networking and Problem solving skills
  • Organized and attentive to details
  • Excellent grooming/ polished look
  • Familiar with social media marketing, events, seminars and organizing trainings

Ability to handle competing projects with strict deadlines
Person of integrity, innovative and can do attitude

If you meet the above requirements send your CV only, to indicating the title (Customer Service- Real Estate) on the subject line before the 18th July, 2014

We do not charge for interviews.

Please note your current salary on your CV.

Only shortlisted candidates will be contacted.

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