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Customer Care Job in Nairobi Kenya (KES 25K - 30K)

Customer Care - Milk Factory

Industry: Dairy / Milk Factory

Location: Nairobi

Salary: KES 25,000 - 30,000 gross

Our client is a start up milk processing factory.

They seek to hire a customer care representative whose main role is to interact with customers and provide information on enquiries, concerns and requests about products and services

Duties & Responsibilities
·                     Deal directly with customers either by telephone, electronically or face to face
·                     Respond promptly to customer enquiries
·                     Handle and resolve customer complaints
·                     Obtain and evaluate all relevant information to handle product and service enquiries
·                     Provide pricing and delivery information to clients
·                     Perform customer verifications on payment details from credit control
·                     Keep records of customer interactions and transactions
·                     Record details of inquiries, comments and complaints and actions taken
·                     Communicate and coordinate with internal departments
·                     Follow up on customer interactions
·                     Provide feedback on the efficiency of the customer service process
·                     Attract potential customers by answering product questions; suggesting information about other products.
·                     Resolve problems by clarifying the customer’s complaint, recording and communicating it to the relevant department and following up
·                     Contributes to team effort by accomplishing related results as needed
·                     Organizing and attending periodic departmental meetings
·                     Taking minutes and ensuring that all agreed has been followed.
·                     Assisting with preparation of customer invoices and co-ordination of deliveries 
·                     Any other duties as may be allocated by the departmental Head

Qualifications & Skills
·                     Diploma in Business/ Sales & Marketing/ Administration
·                     At least 2 years’ experience in a busy organization
·                     Familiarity with a professional work environment
·                     Knowledge of customer service principles and practices
·                     Interpersonal skills
·                     Communication skills - verbal and written
·                     Listening skills, adaptability, initiative, stress tolerance

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Customer Care- Milk Factory Ksh 25-30K gross) before 28th July, 2014

Kindly indicate your current/ last salary on your CV

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing only candidates short-listed for interview will be contacted.

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