Vacancy: Account
Manager – Information Services &
Bulk SMS
Department: Digital
Content.
Location: Nairobi,
Kenya
Starting date:Immediate.
We are the mobile commerce partner of
choice and our goal is to connect all of our corporate customers, including top
Pan African banks, various merchants, to the richest mobile commerce ecosystem
in Africa, helping them provide better communication, more services, and more
value to their end consumers.
We do that by providing services like
mobile banking, mobile payments, music, information services and other mobile
related services.
Cellulant* was founded in 2003 and
has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana,
Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new
countries.
To be able to meet these aggressive
growth expectations we need to grow our dynamic team. We invite you to be part
of that growth by submitting your application to the following role.
Account Manager –
Information Services & Bulk SMS
The manager is responsible for
managing the P&L of the information services and bulk messaging services,
ensuring that the revenue lines are profitable and that the products and
roadmaps are well envisioned.
He/She are charged with the role of
maintaining the existing partners and growing the partners and ensuring that at
no time are the Bulk SMS clients run out of SMS credits.
To ensure that our information
service partners send alerts as per the plan and SMS partners consume SMS and
that the account has Credits
Responsibilities:
Acquisition:
- Acquisition of New info customers/ subscribers
- Increase the number of Bulk Client on our
platform
- Increase the number of services e.g. info
services
- Increase the consumption of Bulk sms &
Info subscriptions
Revenue Growth:
- Increase revenue lines by innovation and
improving on products & Services
Client Relationship & Management:
- Building trust, confidence and goodwill with
customers
- Understand the needs of the customers to
ensure customer satisfaction and client retention
- Building a rapport with customers and propose
different products and services based on their account history
- In addition, the role of the relationship
manager involved monitoring progress against a set of benchmarks and metrics
- Ensure good & healthy relationships with
the Partners
Market Deployment & Innovation
- Recommend strategies & communicate the
desires of clients to other members of the team to ensure understanding of
the clients' challenges & goals
- Synchronizing Cellulant strategy with that of
the customer to ensure that both parties benefit
- Analyze work flow, evaluate systems and
formulate plans that will work for both parties
- Identify channels to ensure Cellulant services
reach the consumers through direct, digital marketing including SMS
broadcast, USSD broadcast, advertising through social media etc.
Reporting & Coordination:
- Maintain schedule for alerts being sent out
–Internally & externally
- Provide full report on daily, weekly &
Monthly basis on the info & Bulk sms performance (Penetration,
usage/uptake, churn etc)
- Keep track & records of competitors by
carrying out regular competitors analysis, market share, behavior &
activities etc
- Maintain Rota for juniors for field work on
acquisition of New clients
- Track record of the OBDs carried out on a
daily basis
Who are you?
Required Skills:
- Have a degree in business related field
preferably marketing is desirable.
- Have at least four years’ experience in
marketing a product.
- Have at least two years’ experience leading a
team
- Have strong people skills as well as
management skills
- Be fluent in both English and Kiswahili.
- Have the ability to multitask and work under
pressure.
- Good verbal and written communication skills
- Customer service skills
- Strong organizational, time management and
prioritization skills.
- Able to take a creative approach to situations
and problem solving.
- A skilled team player.
What do we offer you? When
working at Cellulant*, you can expect to work on a diverse range of problems,
with inspiring and creative colleagues. You will have ample opportunities for
growth and career development, and we highly value continuous learning.
We offer you a challenging position in which you will be rewarded for performance.
Apply now! Are you interested in this position and do you meet the minimum requirements?
Apply by sending an e-mail with your
CV and a convincing cover letter to jobs@cellulant.com
The selection process entails an oral interview stage, followed by a case study presentation and a final interview.
The deadline for application is July 31, 2014.
Due to the high volume of applications received only shortlisted candidates will be contacted.
Do you have questions about this vacancy? Visit our website at www.cellulant.com
Please do not hesitate to contact us
by e-mail or telephone: jobs@cellulant.com or 0202606696.