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Sales and Customer Service Coordinator Job in Kenya

Vacancy: Sales and Customer Service Coordinator

  • Monitor, analyze and report sales performances
  • Coordinate collection of sales proceeds within the approved terms of trade
  • Direct, coordinate, and review activities in sales and service accounting and recordkeeping, potential of new and existing store locations, considering statistics and expenditures.
  • Delivering customer service through relationship management and ensuring that customer claims are settled in the shortest time possible
  • Processing sales documents and generating customer invoices
  • Ensuring that all sales proceeds are banked in accordance to the set procedures
  • Updating customer information in the system
  • Resolve customer complaints regarding sales and service.
  • Monitor customer preferences to determine focus of sales efforts.
  • Attending to customer requests
  • Ensuring high level customer service

Knowledge, Skills and Experience
  • Bachelors Degree in a Business related field from a recognized institution.
  • CPA II or above would be an added advantage
  • Experience in stores and sales management
  • At least 5 years comparable experience in the manufacturing industry
  • Strong interpersonal and communication skills
  • High customer orientation
  • Sound understanding of sales procedures

Experience using an ERP system

Email CV, current and expected salary to with “Sales and Customer Service Coordinator” in the subject line

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