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Recruitment at the Maasai Ostrich Resort & Farm Kenya

We are an Ostrich Farm and Resort located on the outskirts of Nairobi on the Nairobi-Namanga Highway. 

Due to an expansion project that has seen our capacity increase, we are seeking applications from suitable candidates to fill the following position;

Administration Assistant 

Reporting to the unit manager, the successful candidate will provide administrative and secretarial support to the Resort

Main Duties and responsibilities:
  • Provide administrative and secretarial support to the company in order to facilitate smooth operations.
  • Operate a range of office machines such as photocopiers, computers etc
  • Re-ordering department supplies such as letter heads, stationary, etc
  • Updating and following up delegated tasks to ensure progress is made as per agreed deadlines.
  • Maintains administrative supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies, write business letters, reports or office memoranda using word processing programs

Minimum qualifications

  • O level education with a mean grade average of C (plain)
  • 3 years of experience in a similar position
  • Diploma in Secretarial studies/business administration

Front Office Supervisor

Responsible for supervising and controlling all front office operation to the set standard and ensure guest is satisfied and their expectations are met. Reporting to the unit manager.

Duties and responsibilities:
  • Ensure that  reservation are taken promptly, registration and rooms are allocated in correct manner
  • Ensure that check in and checks out of guest procedure are strictly adhered to.
  • Ensure that all charges are correctly entered on the guest account/bill
  • Ensure that front office operation are carried out systematically
  • Ensure there is effective communication with other department regarding bookings or special guest arrangement
  • Ensure that  front office  staff are disciplined and well groomed 

Minimum qualifications:
  • Degree in hotel management or equivalent.
  • Major in front office operation
  • At least 3 years’ experience in the same field

Head Housekeeper 

To oversee cleanliness and hygiene of the entire Resort to t the required standards and to the guests’ expectations. He/she will be reporting to the Unit Manager.

Duties and responsibilities:
  • Ensure that there is provision of clean guest rooms, conferences and other public areas
  • To oversee the provision of guest amenities and room supplies
  • Ensure that there is  availability of linen for the rooms
  • Report major defect, faults and breakages to the maintenance staff  for renovation/repair

Minimum qualifications:
  • K.C.S.E  C +
  • At least with three years and above experience in the same field
  • Diploma in housekeeping and laundry management

Laundry Attendant / Linen Keeper

He/she will be required to Ensure that there is provision of clean and sanitized resort  linen and guest laundry to the required standards and to the guest expectation. He/she will be reporting to head house keeper.

Duties and responsibilities:
  • Ensure that there is  clean and hygienic working environment
  • Report defect, faults and breakages to the laundry supervisor for repair
  • Maintain set standards and economical use of cleaning materials
  • Ensure that there is no wastage of utilities in line with set standards and procedures

  • K.C.S.E C-
  • Certificate in housekeeping/laundry

Room Stewards 

Will be responsible in ensuring clean, hygienic and sanitized rooms for the guest comfort ability, he/she will be reporting to head housekeeper

Minimum qualifications:
  • K.C.S.E C-
  • One year and above in the same field
  • Certificate in housekeeping

Restaurant Supervisor

To supervise restaurant section to the required standards to ensure good service delivery to clients/customer.

He/she will be reporting to Restaurant Manager

Duties and responsibilities
  • Ensure that the restaurant is clean and tidily arranged
  • Ensure that set up is done on time in the restaurant.
  • Ensure fault and defects in the restaurant are reported on time
  • Ensure delivery of service in the restaurant is up to set standards
  • Ensure proper use of operating equipment and that they are not abused
  • Ensure correct stocks are timely requested and well stored

Minimum  Qualifications
  • K.C.S .E  C Plain
  • Diploma in food and beverage
  • At least 2 years and above experienced

Bar Tender

Responsible for preparing and serving drinks to customer. He/she will be reporting to the Restaurant Supervisor

Duties and responsibilities
  • Ensuring courteous service to customer
  • Ensuring that all bar stock are timely requested and correct stock level are maintained
  • Ensuring that the bar is well arranged and set
  • Ensuring all bar statutory and general regulation affecting safety are adhered to
  • Ensuring clients are charged for the drinks consumed ( operate cash register)
  • Ensuring cocktails are prepared according to drink recipes

Minimum Qualifications
  • K.C.S.E  C plain
  • Diploma in food & beverage- bar knowledge
  • At least  3 years and above in the same field

Food & Beverage Service

Responsible for preparing the dining room for service, serve customer in a professional, efficient and courteous manner through offering the best and quality service.

Reporting to Restaurant Supervisor

Duties and responsibilities
  • Ensuring that the restaurant is clean before service ( mis-en-place)
  • Setting up of the restaurant ensuring that it is done on time
  • Delivering service in the restaurant up to set standards    
  • Ensuring that captain orders are raised and billing is done
  • Closing duty by ensuring that all used crockery, silverware and glassware are cleaned and polished for next incoming shift

Minimum Qualifications
  • K.C.S E C-
  • Certificate in food and beverage
  • At least 6 months working experience

Qualified candidates are invited to submit their applications including a one-page cover letter together with their CV (not more than 2 pages) with contact details of three professional referees to:

Human Resources Manager:

The closing date for receiving applications is June 21st, 2014.

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