The Nairobi
Securities Exchange (NSE) is a company licensed by the Capital Markets
Authority (CMA) to facilitate the trading of financial products through the
provision of a trading platform for listed securities.
Officer, Human Resources
& Administration
Overall
Purpose: Reporting to the Manager, Human Resources & Administration, the
officer will perform human resources and administrative tasks in support of the
human resource and administration functions.
Key Duties and Responsibilities
- Dealing with HR & Administration matters as directed
- Assisting with the development and implementation of human capital and administration plans and budgets
- Implementing staff training activities as scheduled
- Following up on staff welfare issues, including medical and transportation
- Assisting in preparation for interviews and recruitment as directed
- Assisting with staff performance management
- Staff leave management
- Facilitation of staff and departmental meetings and taking minutes
- Responsible for departmental filing and record keeping
- Facilitating effective communication with other departments as well as external organisations and individuals
- Championing initiatives aimed at enhancing staff morale and satisfaction
- Overseeing transport logistics and related monthly usage analysis
- Co-ordinating repairs and maintenance of offices and equipment
- Coordinating the provision of office services
- Perform any other duties as may be assigned from time to time
Minimum Qualifications
- Bachelor’s degree in Business Administration/ Human Capital Management or any other relevant field.
- Possession of a professional qualification in human resource management will be an added advantage
- Minimum two (2) years relevant experience preferably gained in a busy HR & Administration department
- Good appreciation of the Kenya labour laws
Key Competencies
- Ability to maintain high levels of integrity and confidentiality
- Considerable knowledge of human resources and administration procedures
- Possession of effective communication and interpersonal skills
- Ability to multitask
- Ability to maintain professional status and keep abreast of evolving trends in area of interest through continuing professional education programmes
Officer, International
Relations
Overall Purpose: Under the guidance of the Head of Market
and Product Development, the Officer will be responsible for managing the
African Securities Exchanges Association Secretariat as well as handling the
NSE regional and international obligations.
Key Duties and Responsibilities
1. The African Securities Exchanges
Association (ASEA) Secretariat
- Implementing the ASEA strategy, initiatives and action plans aimed at advancing the mission and objectives of the Association;
- Implementing strategies for strengthening collaborative partnerships and networks with stakeholders, government agencies and other players to ensure implementation of programmes that enhance the performance of the African capital markets industry;
- Managing ASEA contractual obligations with partners and service providers;
- Managing the administrative functions and events of the Association;
- Management of the content on the ASEA website and social media on Facebook and Twitter;
- Development and circulation of the ASEA periodicals;
- Doing all other things, not inconsistent with the foregoing, as shall promote the objects and purpose of ASEA.
2. The Nairobi Securities Exchange
Regional and International Obligations
- Coordinating the NSE contractual obligations arising from regional and international partnerships;
- With reference to (2.a.) providing content for the NSE website and social media on Facebook and Twitter.
3. Any other duties as assigned.
Minimum Qualifications
- A minimum of a Bachelor’s degree in Social Sciences, Communications, Business Administration or similar fields from a recognized institution.
- Possession of the CPS qualification will be an added advantage;
- Minimum two (2) years relevant experience;
- Excellent knowledge of English. Working knowledge of French and/or Arabic will be an added advantage;
Key Competencies
- Strong leadership skills including effective interpersonal, communication and negotiation skills;
- Demonstrated experience in project implementation;
- Excellent report writing and presentation skills;
- Demonstrated knowledge of media and technology including the internet and its proper utilization for communication and promotion of the objectives of the organization;
- Ability to take personal responsibility for dealing with stakeholder’ issues and concerns.
- Ability to maintain professional status and keep abreast of evolving trends in the financial services industry.
Key Competencies
- Ability to interact and relate effectively with business customers.
- Excellent service fulfillment and incident management skills.
- Strong client focus and genuine desire to assist.
- Well-developed analytical skills, persistence and good communication skills
- Ability to work effectively with team members with multi-disciplined ICT skills and roles.
Senior Officer,
Information Technology Service Delivery
Overall Purpose: Responsible to the Manager,
Information Technology for the presentation of high quality ICT services to all
customers both internal and external that meet / exceed their expectations.
Ensure the service levels are effective and adhered to by the support
organizations and business partners.
Key Duties and Responsibilities
- Responsible for the effective running of the ICT service desk while offering application support, desktop support and other ICT services.
- Responsible for ownership of all customer incidents or service requests logged.
- Carry out logging, tracking and progress chasing of incidents to conclusion and in line with SLAs and quality standards.
- Be involved in the design, transition, operation and continual service improvement of the various service offerings and the development of key IT service management capabilities and processes in the organisation.
- Determination of Service/ Operational Level Agreements (SLA/OLA’s) in relation to contracted services, ensuring SLA’s are achieved; Service quality and customer expectations are met or exceeded.
- Effectively monitor, control and support service delivery, ensuring systems, policies and procedures related to the ICT services are followed.
- Participate in customer/ supplier service review meetings covering performance, service improvements, quality assurance, and process improvements.
- Continuously measure, monitor and produce management/KPI reports to an agreed schedule or upon request.
- Develop creative strategies to drive down the incident levels including but not limited to improving the usability and reliability of the ICT service products.
- Identify training needs, design and facilitate suitable training programmes and workshops for the various customers.
- Proactively build and maintain good client relationships.
Minimum Qualifications
- Bachelors’ degree in Information Technology or related field.
- Very good knowledge of software, applications, and infrastructure used at the NSE.
- Excellent working knowledge of IT Service Management and ITIL.
- Minimum two (2) year relevant work experience
Key Competencies
- Ability to interact and relate effectively with business customers.
- Excellent service fulfilment and incident management skills.
- Strong client focus and genuine desire to assist.
- Well-developed analytical skills, persistence and good communication skills
- Ability to work effectively with team members with multi-disciplined ICT skills and roles.
How to Apply
This is a
challenging position that provide great opportunity for candidates seeking to
grow professionally and to work in a highly dynamic environment.
Interested
persons who meet our requirements should send their applications attaching
detailed curriculum vitae, copies of their academic and/ or professional
certificates and testimonials, email and telephone contacts and the names of
three referees to the address below by Wednesday, 4th June 2014
The Chief
Executive
Nairobi
Securities Exchange Limited
The
Exchange, 55 Westlands Road
P.O. Box
43633-00100
Nairobi
Email: recruitment@nse.co.ke
Dropping
Zone No. 243 Revlon Professional Plaza, 2nd Floor
Kindly
indicate the position for which you are applying for clearly.
Only
shortlisted applicants will be contacted.
