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Customer Care Officer Job in Kenya

Our client, Winas Sacco Society Limited, a Sacco operating from Embu County wishes to recruit suitably qualified and experienced individuals in the following position:

Customer Care Officer

Ref: CCO/06

1 Post

Reporting to the FOSA Supervisor, the customer care officer’s roles and responsibilities shall be as below:

Duties and Responsibilities
  • Providing customer care services;
  • Responding to customers’ questions and complaints;
  • Marketing of the SACCO products and services;
  • Managing Social Media and member and supplier relations
  • Forwarding information on applications; and
  • Any other lawful duties as may be assigned from time to time.

Qualifications
  • The candidate must possess the following qualifications
  • Have a minimum grade of C+ in Kenya Certificate of Secondary Education;
  • Critical grasp of the main social media channels is a must.
  • Are holders of a Diploma in Banking or its equivalent from a recognised institution; and
  • Have served in a similar grade or a comparable position with similar responsibilities in the SACCO or in like organizations for at least three (3) years.

Interested applicants who meet the above requirements are requested to send their applications together with their resume’s, certificate of good conduct, guarantors’ letter and testimonials stating their current and expected remuneration, quoting the job reference as the subject header, to   co-opconsultancy@co-opbank.co.ke so as to reach us by 25th June 2014.

NB: Applications that are incomplete or that are received beyond the deadline will not be considered.


Only short listed candidates will be contacted.

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