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Customer Care Manager Job in Nairobi Kenya

Customer Care Manager

Industry: Manufacturing

Location: Nairobi

Our client, an International Manufacturing firm, is looking for a Customer Service Manager with firm leadership skills and abilities to supervise a small team of employees.

This being a supervisory position the candidate will be required to;
  • Providing leadership and support to his team
  • Innovating customer experience at a high level
  • Training staff to deliver a high standard of customer service
  • Provide administrative and operational assistance to ensure smooth product delivery to customers
  • Develop standard procedures and policies to better serve customers
  • Perform business market analysis to determine customer needs and new opportunities
  • Implement strategic plans to improve customer service and company’s revenue
  • Evaluate customer support results and prepare action plan for improvements
  • Create and run reports as necessary to discover or track customer ordering trends, manufacturing lead times, testing timetables e.t.c

Skills and Qualifications
  • Should support high IT skills
  • Degree in Business Management
  • Must have used an ERP to manage customer care activities
  • Should have at least 5 years experience in customer care supervisory position.
  • Have firm leadership skills and abilities
  • An extra customer care course is an added advantage

To apply, send CV only to cvs@flexi-personnel.com by 28th June 2014.


Kindly indicate the position applied for and minimum salary expectation on the subject line.

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