Customer Care Executive Job in Kenya

Overview: Our client a leading Mobile Telecommunications Company in Kenya is seeking to hire a Customer Care Executive

Salary 25,000 - 50,000/= Depending on Experience

Qualification

·                     A Bachelor’s degree in Communication, Public Relations or Marketing .

·                     A minimum of 1 year proven experience in customer relations.

·                     Computer literacy in MS Office and email required, including internet proficiency.

·                     Sales Experience and Added advantage.

·                     Duties and responsibilities

·                     Handle walk in customers

·                     Customer education

·                     Interact, respond to and follow up on all queries and comments

·                     Investigating and resolving clients complaints /issues

·                     Offering after sales service to the clients

·                     Ensure all our social media questions or queries are answered within the shortest time possible.

Personal Attributes.

·                     High level of professionalism and work ethic.

·                     Helpful, willing and friendly attitude.

·                     Excellent interpersonal and communication skills.

·                     Self- motivation and disciplined.

·                     Great team worker

·                     Attention to detail.

·                     Flexible

·                     Technology Savvy

·                     Smart, innovative and creative

Application

Qualified candidates to send in their CVs tojobs@pataworks.com on or before 5th July , 2014