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Recruitment at Real People Ltd

Real People is a fast growing multinational financial institution, providing responsible finance for sustainable futures.

At Real People we provide a participative platform focused on our customers, while embracing the values of Self Improvement, Respect, Innovation, Partnership and Teamwork.

These are the key drivers of our business. We have presence in the following areas in Tanzania: Moshi and Arusha.

We are looking to fill the following positions within our branch network:

1. Relationship Officers

Job Purpose

  • To contribute to the profitability of the branch by effectively achieving set sales targets through actively and proactively identifying sales opportunities
  • To keep the portfolio at risk at the acceptable minimum through actively following up on all clients for timely repayment
  • To proactively and continuously deliver service excellence.

The Key Performance Areas (KPAs) of the job are: Production/Sales, Marketing, Loan Appraisals, Collections, Portfolio Management, Administration, Customer Relationship Management and maintaining a Corporate Image.

Minimum Requirements
  • A Degree in a business related field
  • A minimum of 2 years’ experience in sales preferably in a Banking, Insurance or Micro Finance environment.

2. Customer Service Officers

Job Purpose
  • To effect healthy administrative processes within the branch
  • Assess and provide feedback on customer satisfaction
  • To ensure the generation of leads through superior Customer Service to Walk in Clients, Existing Clients and Telephonic Enquiries
  • To form the support base for Relationship Officers and all other Staff within the Branch

Minimum Requirements
  • A Degree in a business related field
  • A minimum of 2 years’ experience in an administrative role.

Salary: Negotiable Basic Salary + Incentives

3. Approval Officers

Job Purpose: To evaluate business credit applications in terms of product business rules and company credit criteria in a timely and efficient manner for the purpose of making an approve/decline decision

The Key Performance Areas (KPAs) of the job are: Loan Approvals, Collections and maintaining a Corporate Image.

Minimum Requirements
  • A Degree in a business related field
  • A minimum of 3 years’ experience in a financial institution with experience in business credit assessment
  • 2 years in a leadership role within a financial institution

Salary: Negotiable Basic Salary + Incentives

If you meet the above requirements, send an application letter and a detailed CV with three professional referees including daytime contacts to recruitment@realpeople.co.tz on or before 29th May 2014 addressed to the Human Resource Manager.

Applications will only be processed if they are sent to the email address provided specifying the position and preferred location as the subject title, for example Relationship Officer – Arusha.

Only shortlisted candidates will be contacted.


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