Debt Collector Job in Kenya

Our client, a company that deals with integrated ICT Business solutions is seeking to hire a Debt Collector

Summary: Responsible for reaching out to customers to collect payment for overdue bills or other payments.

Acts as the liaison between creditors and customers and manages overdue accounts.

Responsibilities

Collect payments on past due bills.
Create a list of people who have not made payments.
Organize list according to severity of delinquency.
Locate customers using credit bureau information, background checks and other paperwork or databases.
Call customers using telephone.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans and new terms of sale.
Print reports for management.