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Sales Administrator Job Vacancy (KShs 30K)

Sales Administrator

Salary: KES 30K

Our client is urgently seeking to recruit the above position.

Duties

Client Management
  • Nurture and build supportive client relationships on client accounts.
  • Consistently provide excellent customer service to clients.
  • Representing the client needs and goals within the organization to ensure quality.
  • Managing targeted accounts and presenting a broad portfolio of business products and services and show how you can enrich the customer experience and increase spend.
  • Building relationships with clients to encourage new and repeat business opportunities.
  • Owns the contract and contract renewals for new work for an existing client.
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Planning and writing proposals, and leading ongoing project presentations to clients.
  • Responsible for the success and satisfaction of the individual client relationships.
  • Grows the client relationship in terms of revenue generated and account profitability.
  • Develops position as confidante with senior managers within client organization, by providing regular two-way communication between the client and company, to provide strong company representation and set proper client expectations.

2. Administration
  • Reporting, providing regular input on all account activity, including status and call reports on a weekly basis.
  • Share information regarding competitor intelligence, success stories, and customer feedback.
  • Transfer client and lead details to Project Manager for implementation
  • Provide accurate and comprehensive information regarding customer orders to the stores and procurement department.
  • Refer unresolved customer grievances to designated departments for further investigation.

3. Preparation of detailed quotations
  • Preparation of pricing, including costing resources, verification of resource requirements and timings for lump sum elements.
  • Vetting costing, timings and margins with Finance Manager, Business Line Managers and Product Managers as necessary.
  • Preparation of pricing clarifications and commercial qualifications. 
  • Ensuring contract terms and conditions are reviewed and qualifications incorporated in proposal.
  • Ensure that service level agreements are maintained and renewed in a timely manner.
  • Review the project with the Product Manager for comments and approval.
  • Follow-up on the sent quotations / proposal to the client till logical conclusion.

4. Post Order Correspondence with internal team members and clients
  • Prepare relevant documentation for the awarded project.
  • Handover of the relevant documentation & rationalized estimation sheets to the customer service team for further execution of the awarded project.
  • Prepare and sent appreciation letter to the client for the awarded project.
  • Submit quotations issued and Local Purchase orders received to the Finance Department

5. Client Relationship Management System (CRM)
  • Update the proposal / quotation status / records on regular basis in the CRM.

6. Proposal Planning
  • Planning of various proposals on the basis of Priority / Urgency.
  • Maintain and update proposal plan and prepare monthly / weekly report.
  • Escalate promptly on issues pertaining quotation and proposals to the concerned parties.

Academic Qualifications
  • Diploma in Business Information Technology or a Minimum 2 years’ Information technology Industry experience.
  • Certification in Project Management
  • IT Technical Pre-sales knowledge desirable

Skills Requirement
  • Sales skills
  • Team management skills.
  • Proposal Writing skills
  • Excellent planning and organizing skills
  • Scheduling and monitoring skills
  • Excellent communication skills
  • Problem analysis and problem-solving skills


If You meet the above minimum requirement send your cv to frank.vacancies@yahoo.com

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