Sales Administrator
Salary: KES 30K
Our client
is urgently seeking to recruit the above position.
Duties
- Nurture and build supportive client relationships on client accounts.
- Consistently provide excellent customer service to clients.
- Representing the client needs and goals within the organization to ensure quality.
- Managing targeted accounts and presenting a broad portfolio of business products and services and show how you can enrich the customer experience and increase spend.
- Building relationships with clients to encourage new and repeat business opportunities.
- Owns the contract and contract renewals for new work for an existing client.
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Planning and writing proposals, and leading ongoing project presentations to clients.
- Responsible for the success and satisfaction of the individual client relationships.
- Grows the client relationship in terms of revenue generated and account profitability.
- Develops position as confidante with senior managers within client organization, by providing regular two-way communication between the client and company, to provide strong company representation and set proper client expectations.
2. Administration
- Reporting, providing regular input on all account activity, including status and call reports on a weekly basis.
- Share information regarding competitor intelligence, success stories, and customer feedback.
- Transfer client and lead details to Project Manager for implementation
- Provide accurate and comprehensive information regarding customer orders to the stores and procurement department.
- Refer unresolved customer grievances to designated departments for further investigation.
3. Preparation of detailed
quotations
- Preparation of pricing, including costing resources, verification of resource requirements and timings for lump sum elements.
- Vetting costing, timings and margins with Finance Manager, Business Line Managers and Product Managers as necessary.
- Preparation of pricing clarifications and commercial qualifications.
- Ensuring contract terms and conditions are reviewed and qualifications incorporated in proposal.
- Ensure that service level agreements are maintained and renewed in a timely manner.
- Review the project with the Product Manager for comments and approval.
- Follow-up on the sent quotations / proposal to the client till logical conclusion.
4. Post Order Correspondence with
internal team members and clients
- Prepare relevant documentation for the awarded project.
- Handover of the relevant documentation & rationalized estimation sheets to the customer service team for further execution of the awarded project.
- Prepare and sent appreciation letter to the client for the awarded project.
- Submit quotations issued and Local Purchase orders received to the Finance Department
5. Client Relationship Management
System (CRM)
- Update the proposal / quotation status / records on regular basis in the CRM.
6. Proposal Planning
- Planning of various proposals on the basis of Priority / Urgency.
- Maintain and update proposal plan and prepare monthly / weekly report.
- Escalate promptly on issues pertaining quotation and proposals to the concerned parties.
Academic Qualifications
- Diploma in Business Information Technology or a Minimum 2 years’ Information technology Industry experience.
- Certification in Project Management
- IT Technical Pre-sales knowledge desirable
Skills Requirement
- Sales skills
- Team management skills.
- Proposal Writing skills
- Excellent planning and organizing skills
- Scheduling and monitoring skills
- Excellent communication skills
- Problem analysis and problem-solving skills
If You meet
the above minimum requirement send your cv to frank.vacancies@yahoo.com
