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Relationship Manager Job in Kenya

Job Title: Relationship Manager

Company Profile: Our client has evolved over the past two decades to become one of Africa's leading banks with a unique reputation for innovation, excellent customer service, Corporate Social Responsibility and internationally accepted corporate governance standards.

Job Summary: Understand the overall strategy of the Bank.

The role entails to manage and sustain a portfolio of both Asset and Liability Customers, building long term relationships founded on efficient and reliable support for their business.

It also entails executing integrated sales, relationship, and credit strategies that are aligned with the banking business plan to achieve desired revenue and service hurdles.

This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.

Key Responsibilities

  • Proactively source, grow, own and support team’s portfolio profitability by identifying new and existing customer potential in the commercial space, including sales opportunities and new product promotion initiatives.
  • Achieve personal production goals by expanding existing relationships and acquiring new business through referrals from existing clients, while utilising effective calling techniques and leveraging banks products and services.
  • Make call visits focused on generating business from prospective clients. Follow up with solid, on-time proposals and close sales with efficiency and efficacy.
  • Probe within customer base for needs and opportunities to cross-sell to other business segments Establish credibility and overall profitability for the Bank and the Client by the skilful application of specialist knowledge to deal with diverse client environments and provide qualified leads to relevant areas within the bank, e.g. Treasury and Trade Finance
  • Conduct annual and if appropriate, interim reviews of borrowing and non-borrowing customers.
  • Fully accountable for the relationship with the client, which incorporates integrating and co-ordinating all contact between the Bank and the client.
  • Formulate business development strategies and objectives to meet changing market needs including where necessary strengthening cross border relationships with clients operating in more than one country.
  • Proactively research competitive threats/opportunities within the team’s market and geographical area
  • Monitor and ensure adherence to risk service standards.
  • Ensure compliance from a KYC and AML standpoint to minimise reputation risk on the part of the bank.

  • Maintain customer advocacy and client retention by providing exceptional customer service in every customer transaction.
  • Resolve customer complaints/issues promptly and effectively.
  • Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship team contact points and new product changes.
  • Keep customers advised on the expected “delivery date” for product and other initiatives for the Bank.
  • Interface with counterparts in different segments (e.g. consumer banking, trade services, treasury) to ensure ongoing communication with regard to existing and future customer needs.
  • Pipeline tracking and monitoring.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

Communication and Working Relationships
  • S,M,C & Operations staff
  • Risk staff
  • Higher Management
  • Existing and prospect clients
  • Company advocates and lawyers
  • Approved property valuers
  • Other banks for opinion reports when new customers apply for a credit facility

Knowledge, Skills and Abilities Required:
  • Strong selling and negotiation skills
  • Strong presentation skills
  • Self-driven individual requiring little or minimal supervision
  • Exceptional relationship skills
  • Credit risk skills
  • Communication skills
  • Team working
  • Ambitious and committed to customer service and excellence
  • Detailed knowledge and understanding of relevant legislation e.g. KYC, Anti-Money Laundering, banking code, service standards etc

Experience and Qualification Requirements:
  • Degree in any business related subject
  • Have at least 6 years experience in corporate credit risk and/or client management

If interested, send in your CV and application letter to indicating the Job position on the Job title.

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