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Front Office Manager Job in Nairobi Kenya

Our client a new upscale hotel that has just opened up in Nairobi is in need of a Front Office Manager.

Reporting to: General Manager

The Hotel is looking for a new TEAM member who possesses the following requirements:
  • Able to work well under extreme pressure
  • GUEST Service driven
  • Have a positive attitude
  • Diligent and consistent
  • Duties & Responsibilities
  • Manage day-to-day operations of the front office department which include, front desk, concierge, guest relations, executive club and PABX.
  • Ensure all staff are properly trained on all systems, standards and procedures to effectively carry out their job functions
  • Ensure guests receive prompt, professional attention and personal recognition
  • Ensure total guest satisfaction in accordance with Brand Standards
  • Regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand and Company
  • Analyse guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, etc
  • Achieve budgeted revenues, control labour costs and expenses, and maximize profitability within all areas of the front office
  • Establish, implement, and maintain training and procedures for PABX to serve as a central communications point during emergency/crisis situations
  • Promote teamwork and quality service through daily communication and coordination with other departments
  • Serve as “manager on duty” as required including weekends, nights and public holidays

Desired Skills and Experience

The ideal candidate should possess the following:
  • Hold a Bachelor’s degree in Hotel Management/Business Administration
  • Have a minimum of 3 years experience in Front Office/Guest Service management experience or an equivalent combination of education and experience
  • Must speak fluent English. Other languages will be considered an asset
  • Possess excellent communication skills both verbal and written
  • Have a proven track record in managing, leading and developing a team
  • Demonstrate ability to interact with guests, employees and third parties
  • Possess excellent problem solving, reasoning, motivating, organisational and training skills
  • Be discrete and confidential
  • Be able to work in a dynamic environment
  • Be self-motivated, able to work under pressure and adhere to deadlines
  • Portray a professional image commensurate with the values of the Company

SHOULD BE ABLE TO START RIGHT AWAY

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to resume@interviewupconsulting.com

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