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Customer Care Executive / Administrator Job in Kenya

Customer Care Executive / Administrator

1 Position

Job Scope
  • Receive calls from current and potential clients.
  • Respond to clients’ enquiries in a timely and accurate manner on Company products
  • Make proactive follow-up and finely find solutions for client enquiries
  • Maintaining excellent corporate- client relationship
  • Gather recurrent and consistent problems from clients and provide to management for necessary action.
  • Continuous research and implementation of better customer service skills
  • Ensure that customer requested bookings are handled effectively and ensuring clients get a prompt response.
  • Support in writing and editing company publicity materials and press releases.
  • Telesales functions.
  • Handling administrative and procurement duties of the company.
  • Helps in developing overall social media marketing strategies.
  • Maintain external social media sites and consistently updates and controls content and design.

Job Requirements
  • BA/Diploma in Business Administration, Sales & Marketing or any other Business related studies.
  • 2-3 years working experience in a similar position
  • Excellent IT skills
  • Experience in tours and travel will be an added advantage
  • High level of integrity and professional
  • Basic training in Customer Care Service is an added advantage

Job Skills
  • Ability to prioritize duties and meet strict deadlines
  • Good listening, communication and interpersonal skills
  • Highly flexible and willing to work on holidays
  • Ability to work under pressure
  • Keen on detail

How to Apply:

Interested qualified individuals should submit their Application and detailed CV via E-mail; clearly Quoting the Position Title in the Subject line.

Female candidates are highly encouraged to apply for all the positions.

Deadline for receiving applications will be on 14/April/2014.

Only shortlisted candidates will be contacted for interviews.

Canvassing will lead to disqualification.

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