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Credit Manager Job in Nairobi Kenya

Credit Manager

Industry: Service

Location: Nairobi Kenya

Salary: Competitive

Job Purpose: Our client in the service industry is looking to hire a well experience Credit Manager.

The purpose of the role is to monitor and control all accounts to ensure that the credit policies are adhered to and that invoices, credit cards and payments are processed correctly within the given time frame..

Main Duties
  • To know and observe the credit policies and to assist in establishing and compiling legible and defined credit procedures for all positions in the department.
  • Review daily the “High Account Listing” (In-House Guests) to ensure that in-house guests’ balances do not exceed the credit limit as established and takes appropriate actions.
  • To maintain a complete record for each Customer Containing all documentations related to the credit research.
  • Contacts delinquent accounts and tries to collect money in the shortest delay possible by establishing a payment schedule bearing in mind the importance of maintaining a good relationship with the customers. Recommend if an account should be written off.
  • Reports to the financial controller all matters affecting credit and collection such delinquent accounts, accounts over 90 days old, aged accounts and take the appropriate actions.
  • Maintain daily contact with other departments to ensure that credit manual policies and procedures are adhered to and that all upcoming events have an established payment policy
  • To set and regularly review credit limits for both in –house guests and Suppliers.
  • Forward high balance report by e-mail to Front Office and check up-dated remarks given by Front Office staff and follow up any discrepancies with Front Office Manager..
  • Verify the balance of account receivables to ensure that all figures are accurate and tied to related accounts
  • Organize monthly credit meeting with various department heads to review all outstanding accounts and attends other departmental meetings where credit related issues are discussed
  • To investigate disputed charges and to follow up on queries received by City Ledger Customers and credit card customers.
  • To monitor if staff maintains ongoing detailed documentation of all collection efforts for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.
  • To review and sign pro forma invoices and pass a copy to responsible department and to file a copy. Follow-ups have to be done by the concerned departments. These departments have to be informed when money has arrived.
  • To reconcile accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing..
  • To ensure that all folio transfers are approved Debtors and routed to correct customer.
  • To ensure accuracy of all charges and credits posted to the individual accounts.
  • To ensure that staff processes invoices/folios promptly.
  • To ensure that staff monitors and maintain supporting documents of all advance deposits.
  • To answer client’s queries promptly, professionally and efficiently.
  • To ensure that AR staff checks room rates charged to travel agents are in accordance with the contract.
  • To ensure that group billings are completed as per contract.
  • Update any changes of customer’s details and contacts.
  • To check if the bills are attached with proper covering details e.g. authority letter, vouchers, or any other relevant documents supporting the charges before dispatching to customer.
  • To prepare daily the No-Show/Cancellation and Early Departure report and to forward it by e-mail to General Manager and concerned department heads.
  • Prepares and distributes monthly reports such as the summary aged analysis and the credit analysis report and other documents upon requests.
  • Assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.

Skills Requirements
  • Proficiency in Microsoft Office Applications
  • Must be Self-motivated and hardworking
  • Must be a social persona and a team player,
  • Must have detailed problem solving approach to work, have a positive attitude towards work,
  • Should have good communication skills (written & verbal), assertive and decisive.
  • Must be flexible to change

Education and Experience:
  • Bachelor’s degree and CPA(K) preferred.
  • Fluent English; other languages preferred
  • Over 5 years experience in credit management in a senior post with a verifiable track record in credit management.
  • Knowledge of Credit laws and regulations
  • Knowledge of account receivables operations

If you meet the above requirements send your CV only, to vacancies@corporatestaffing.co.ke indicating the title (Credit Manager – Service) on the subject line before the 29th April, 2014.

We do not charge for interviews.

Please note your current salary on your CV.


Only shortlisted candidates will be contacted.

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