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Call Center Agent Job in Kenya

Call Center Agent

Key Responsibilities
  • Receive and initiate call center calls.
  • Liaise with service providers on service delivery to customers.
  • Collect feedback on service delivery and conduct customer satisfaction surveys.
  • Manage social media accounts i.e. twitter, Facebook, VIP chat and M-pesa client portal.
  • Updating and Managing client database in the system.
  • The management from time to time may allocate any other duties.

Qualifications
  • Diploma / Degree in any relevant field
  • Professional experience of not less than 1 year
  • Aptitude and Attitude
  • Young, driven, smart and passionate


If you qualify for the position, please send your application letter and CV to recruit@atom.co.ke

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