Safaricom Limited is the leading
mobile telecommunications company in Kenya.
We are at the forefront of the
industry and always seek to attract and retain talented, creative and
innovative team players who are excited by the opportunity of pushing the
frontiers of this evolving technology, growing our services, exciting our customers
and contributing to our community.
Billing Planning Engineer
Ref: TECHNOLOGY_BPE_FEB_2014
We are pleased to announce the
following vacancy in the Product & Service Development Department within
the Technology Division.
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager –
Billing & SDM Planning, the responsibility of the Billing Planning Team
shall include but is not limited to the convergent billing system (CBS),
Mediation Platform and Partner Relationship Management (PRM).
The CBS components include Convergent
Billing Point (CBP), Open Charging Gateway (OCG), Business Management Point
(BMP), Unified Resource Point (URP), Universal Signaling Access Unit (USAU),
Unified Voucher Centre (UVC), General Front End Processor (GFEP), DCC Proxy and
Provisioning System.
Overall, the planning engineer will
be charged with: Evaluation of new and existing billing infrastructure;
Planning & design for new solutions; Implementation and integration of new
hardware / software; Project management; Optimization of existing systems;
Internal Process Improvement in accordance with ITIL standards; Contributing
towards innovation initiatives.
Key Responsibilities:
·
Create KPI for new products/services,
Marketing proposals, products & services vendor evaluation process-
weighted evaluation for new hardware, features and services;
·
Analyze billing infrastructure on a
weekly basis against the KPI;
·
Design Convergent Billing System to
integrate new elements;
·
Minimize network and service impact
for any change;
·
Scheduling all the planned works;
·
Using RACI model to share
responsibilities and information in cross-functional teams;
·
Create and update handover system
configuration documentation after software/hardware installation or upgrade;
·
Configure data for new systems with
vendor engineer;
·
Create/adopt necessary work
instruction for existing systems;
·
S.W.O.T analysis of projects on
regular basis;
·
Provide recommendation reports to
identify opportunities for improvement and optimization of existing services;
·
Create tools/identify method(s) to
obtain statistical data from the system;
·
Analyze the effect of a
new/improvement change before & after implementation;
·
Setup internal training to update
teams on new changes;
·
Transfer knowledge to billing
planning engineers;
·
Build internal and external relationships
with key customers and suppliers to deliver continuous quality solutions to
business.
Role Requirements
·
University degree or equivalent in
one of the following: Telecommunications; Electronic Engineering; IT
(Computing) – Operating systems, databases, system development, LAN design and
configuration, TCP/IP or equivalent from recognized institution;
·
3 years working as an engineer in a
telecommunications environment (vendor or operator)
·
Experience of GSM Intelligent
Networks or billing systems an advantage
·
Experience of Huawei Convergent
Billing System (CBS) will be an added advantage
·
Analytical & innovative problem
solving skills;
·
Must be able to work without
supervision & meet tight deadlines/schedules, attend meetings and implement
action plans;
·
Proactive in support & being
self-motivated and collaborating with other teams to achieve common objectives.
VAS Roaming Planning Engineer
Ref: TECHNOLOGY_VRPE_FEB_2014
We are pleased to announce the
following vacancy in the Product & Service Development Department within
the Technology Division.
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager -VAS
Planning, The VAS Roaming Engineer shall be responsible for the Roaming
services offered to inbound (non- Safaricom subs) and outbound roamers
(Safaricom subscribers) with the main duties being:- Change management, product
evolution and vendor management.
The role holder will also participate
in implementation and testing of new roaming services between customers,
roaming partner and sponsors.
He/she will also manage the project
plan based on client's expectations; provide technical support, troubleshoot to
resolve roaming/IREG problems and ensure process improvement.
The responsibility of the voice
services role shall include but not limited to the following equipment’s: Media
Exchange, CRBT, USSD GW, Conference Bridge and new systems integrating to
Huawei OCS platforms.
Key Responsibilities:
·
Change Management;
·
VAS Roaming Product evolution;
·
Design Planning and optimization;
·
Management of vendor solutions and
ensuring that they are in conformance with 3GPP standards as well as GSMA
recommendations;
·
Have a full understanding of changes
to technology shift e.g IMS interworking, PCRF interworking and LTE roaming
guidelines as per IR. 88.
Role Requirements
·
Degree in Telecoms
engineering/electrical & electronics engineering/IT/Computer Science;
·
CCNA working knowledge;
·
2-3 years of work experience in
telecommunication environment with VAS (voice and data) equipment.
·
A team player with excellent
interpersonal skills.
Messaging Planning Engineer
Ref: TECHNOLOGY_MPE_FEB_2014
We are pleased to announce the
following vacancy in the Product & Service Development Department within
the Technology Division.
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager -VAS
Planning, the Messaging Planning Engineer shall be responsible for the VAS
Services offered to Safaricom subscribers with the main duties being:- Change
management, process improvement, evaluation of new systems, design / planning,
implementation / integration and optimization.
The responsibility of the Messaging
Planning Engineer shall include but not limited to the following equipment:
SMSC, SMPP gateway, MMSC, SDP, USSDGW, PBB, LBS, ADC, CBC (Cell Broadcast
Centre).
Key Responsibilities:
·
Create KPI for new systems;
·
Evaluate marketing proposals, P&S
Vendor evaluation process – tender documents, weighted evaluation,
recommendation report for new hardware, features and services;
·
Analyze messaging network on a weekly
basis against the KPI;
·
Plan for software and/or hardware
upgrades to cater for network growth;
·
Minimize network and service impact
for any change;
·
Create and update handover system
configuration documentation after software/hardware upgrade;
·
Configure data for new systems with
vendor engineer;
·
Carryout a S.W.O.T Analysis of
Projects;
·
Provide recommendation reports to
Identify opportunities for improvement and optimization of existing services;
·
Liaise with Operations to implement
recommendations to improve system performance and success rate;
·
Analyze the effect of a
new/improvement change before & after implementation;
·
Create and Improve internal and
external process/procedures
·
Transfer knowledge to Engineers and
Technicians
·
Build internal and external
relationships with key customers and suppliers to deliver continuous quality
solutions to business
Role Requirements
·
Degree in Telecoms
engineering/electrical & electronics engineering/IT/Computer Science;
·
CCNA Certified;
·
3 years of work experience in
telecommunication environment with VAS (voice and data) equipment;
·
A team player with excellent
interpersonal skills.
Voice Services Planning Engineer
Ref: TECHNOLOGY_VSPE_FEB_2014
We are pleased to announce the
following vacancy in the Product & Service Development Department within
the Technology Division.
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Senior Manager -VAS
Planning, the Voice Services Planning Engineer shall be responsible for the
Value Added Services offered to Safaricom subscribers.
The responsibility of the role shall
include but not limited to the following equipment’s: Media Exchange, CRBT,
USSD GW, Conference Bridge and new systems integrating to Huawei OCS platforms.
Key Responsibilities:
·
Evaluation of new and existing
hardware;
·
Planning & design for new
solutions;
·
Implementation and integration of new
hardware/software;
·
Project management;
·
Optimization of existing systems;
·
Process improvement.
Role Requirements
·
Degree in Telecoms
engineering/electrical & electronics engineering/IT/Computer Science;
·
CCNA working knowledge.
·
5-6 years of work experience in
telecommunication environment with VAS (voice and data) equipment.
·
A team player with excellent
interpersonal skills;
Senior Manager - Program
Ref: TECHNOLOGY_SMP_FEB_2014
We are pleased to announce the
following vacancy in the Network Engineering Department within the Technology
Division.
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Head of Department –
Network Engineering, the role holder will oversee and manage of all Network
Engineering Programmes/Projects.
He/She will facilitate the
development of department processes and procedures.
In addition the role holder will
manage programs within the constraints of cost, time and scope so as to deliver
the desired departmental objectives as well as overall company objectives.
Key Responsibilities:
·
Provide an overall oversight for all
Network Engineering Programmes/Projects;
·
Facilitate central CAPEX planning and
management to ensure planned CAPEX utilization and all capitalization of
projects assets is within acceptable limits;
·
Co-ordinate Preparation of CAPEX
governance and project steerco reports;
·
Ensure CAPEX tracking tools are in
place;
·
Ensure network engineering processes
are in line with other company processes and procedures to ensure proper
service delivery and alignment to ISO processes;
·
Coordinate the development of SLA
between business units and other support functions i.e. Risk, HR, Supply Chain,
Technical & IT;
·
Provide overall oversight on
Management of recovery, utilization and/or disposal of materials and equipment
as per agreed usage and disposal plans;
·
Provide overall oversight on
Materials issuance and stock level management.
Role Requirements
·
Honors Degree in Engineering, IT or
Commerce;
·
Professional certifications: PMP or
PRINCE II;
·
At least 5 years’ experience in
project management with experience in line management or principal engineer;
·
Master degree: MBA, MSc/MA in Project
management will be an added advantage;
·
Experience in managing multiple
projects (6 – 12 month duration) simultaneously from start to finish, which
have impact across a company, customers and on the revenue generation
capability of the organization;
·
Good understanding of financial
principles, financial ratios with ability to interpret standard financial
statements;
·
Good understanding of regulatory
framework for mobile operations particularly in the Kenyan environment.
If you feel that you are up to the
challenge and possess the necessary qualification and experience please send
your resume and application letter indicating your experience and why you are
the most suitable candidate for the role clearly quoting the job title and job
reference to the address below.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
via e-mail to hr@safaricom.co.ke