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Relationship Officer Job in Kenya

Our client, a fastest growing international micro-finance seeks qualified and experienced people to urgently fill the above position in the following locations: Eldoret, Thika Meru, Mtwapa, Malindi, Maua, Kakamega and Nyahururu

Main Purpose of the Job:

To contribute to the profitability of the branch by effectively achieving set sales targets through actively and proactively identifying sales opportunities;

To keep the portfolio at risk at the acceptable minimum through actively following up on all clients for timely repayments;

To proactively and continuously deliver service excellence.

Minimum Education Requirements:
  • Bachelor’s degree in a related field will be preferred
  • Computer Literacy

Minimum Required Experience (2 years as spread as shown below)

1 year sales experience  in a micro-finance/ bank /insurance a must

1 year sales experience from any other sector

Key Performance Areas:
Production / Sales
  • To manage own sales production performance and implementing corrective actions to achieve target objectives;
  • Proactively driving sales through a combination of advertising, customer referrals and viral marketing (word of mouth).
  • Ensure that you contribute to the profitability of the branch by meeting individual sales targets set by management;
  • Effectively achieving set sales targets by actively and proactively identifying of opportunities;
  • Attend the daily planning and review meetings.

Other Key Performance Areas are;
  • Marketing of loans
  • Loan appraisals
  • Collections
  • Portfolio management
  • Administration of loans
  • Customer relationship management
  • Maintaining an excellent corporate image


Qualified candidate should send their CV to frank.vacancies@yahoo.com and cc to Hresourcefrank@yahoo.com clearly indicating their preferred location on the subject line.

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