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Program Officer Job in Nairobi, Kenya - NGO

Shining Hope for Communities has developed an innovative, community-driven model to combat inter-generational cycles of poverty and gender inequality in Nairobi’s Kibera slum.

We link free schools for girls to accessible social services for all.

In August 2009, we founded The Kibera School for Girls, the first entirely free school for girls in Kibera.

The second step of our model provides the community-at-large with tangible benefits through a community center adjacent to the school.

The unique services we offer include sanitary eco-toilets, a library and cyber café, gender violence support, microenterprise for HIV positive women, a youth center, access to water, business and literacy training, and hundreds of jobs.

We also operate the Johanna Justin-Jinich Community Clinic, which specializes in primary care and maternal health.

By investing in health and economic success through a school for girls, we demonstrate that benefitting women benefits the whole community, cultivating a community ethos that makes women respected members of society.

Shining Hope for Communities invites applications from suitably qualified applicants to fill the following vacant position:-

Position: Health Services Program Officer

Location: Kibera

Duties and Responsibilities
  • Oversee all staff and personnel working at the clinic to ensure quality patient care and smooth daily operations (including but not limited to: dispute resolution, scheduling, disciplinary actions, employee concerns, etc).
  • Directly supervises: Medical Coordinator, Lab Technologists, Pharmacists, CHW Coordinator, Records Keeper, and Receptionist.
  • Oversee management and implementation of:

  1. Community Health Worker Program
  2. Women and Children’s Health Program
  3. VCT and CCC Program
  4. Nutrition Program
  5. Primary Care Program
  • Expansion of clinical programs as necessary.
  • Maintain medical supply/drug inventory.
  • Maintain drug and supply orders, from domestic private companies and foreign charitable organizations.
  • Oversee the electronic medical record system and ensure accuracy of records.
  • Ensure compliance with government standards and regulations, including necessary reporting procedures.
  • Explore additional opportunities for governmental support.
  • Help establish appropriate relationships with other health care organizations.
  • Maintain knowledge of changes in government standards, health care innovations, economic and social changes that affect medical and health services.
  • Coordinate volunteer program for practitioners and other non-medical volunteers.
  • Help clinic establish methods for reviewing the quality and appropriateness of clinical care and other health related services.
  • Responsible for day-to-day operations of the clinic.

Candidate Requirements
  • Must have a diploma in Clinical Medicine and Surgery from a recognized institution.
  • Must have a minimum of 5 years of clinical experience.
  • Must have a minimum of 3 years management experience, with 4 or more direct reports.
  • Should be well informed on national guidelines.
  • Be able to work with people of diverse ethnic backgrounds.
  • Have experience in program development and evaluation.
  • Experience working in an informal settlement a plus.

How to Apply:

Interested applicants should send their applications together with a detailed CV to the HR Manager, quoting their current and expected salaries.

Applications without this information will not be considered.


Only shortlisted candidates will be contacted.

Applications should reach us no later than 17th March 2014.

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