Exciting opportunities in banking
with a dynamic team
National Bank of Kenya, one of the
leading banks with a vision to becoming the Bank of choice in the provision of
financial services within the region has exciting opportunities for dynamic,
experienced, self driven, result oriented individuals to fill the following
position;
Call Centre Agent
8 Positions
Reporting to the Manager, Call Centre
the successful candidates will be responsible for providing high quality
customer service by tracking and responding to customer queries through
telephone calls and other channels such as email.
Key Responsibilities
·
Provide first line support,
troubleshoot problems and advise on the appropriate action, or otherwise
escalate issues;
·
Answering calls and responding to
customer inquiries professionally;
·
Researching required information
using available resources;
·
Open, track and close trouble
tickets;
·
Maintain status updates and requests
with the Customer;
·
Providing customers with product and
service information;
·
Capturing customer data;
·
Identifying and escalating priority
issues;
·
Completing call logs and producing
call reports;
·
Follow up on issues and provide
feedback to customers on reported incidents to ensure satisfaction.
Position requirements:
·
Bachelor’s degree in a business
field;
·
Aged between 24 and 28 years;
·
Two (2) years experience as a call
centre agent
·
Knowledge of Microsoft Office Suite
and social media applications.
Other requirements:
·
Customer service oriented and
professional telephone etiquette;
·
Problem-solving and analytical
ability;
·
Excellent verbal and written
communication skills;
·
Quick decision-making abilities;
·
Ability to cope up with difficult
situations and diverse customers;
·
Ability to multi task; work
independently and also as part of a team
This position attracts competitive
salary compensation, eligibility to the Bank bonus scheme, staff loans and
other staff benefits.
Interested and suitably qualified
individuals should forward their detailed application, CV, copies of their
academic and professional certificates, day time telephone contacts and
addresses of three professionally relevant referees to reach the undersigned by
Wednesday, 5th March 2014.
*Only shortlisted candidates will be
contacted.
National Bank is an equal opportunity
employer.
The Head of Human Resources
National Bank of Kenya Ltd
P.O. Box 72866 — 00200
Nairobi