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Customer Service Supervisor Job in Mombasa Kenya

Job Title: Supervisor – Customer Service Executive

Reports To: Senior Manager – Domestic Sales

Reporting to them: Customer Service Executives

Job Location: Mombasa
Role Objective: To strengthen the Customer Service Division the incumbent will oversee the company’s service delivery to clients and offer support. The incumbent must be able to sell as well

Duties and Responsibilities

  • Supervision of Customer Service Team
  • Coordinate with Logistics team on the planning of orders and deliveries.
  • Assist where clients have problems beyond the CSE
  • Conducting internal analysis of the department by providing data related to Partners’ sales performance.
  • Collect external environment data related to market, competition etc on the basis of agreed framework.
  • Conduct competitor study to gather competitor information and their activities.
  • Meet potential clients and inform them regarding company products.
  • Ensure clients have updated price list whenever prices are revised.
  • Prepare sales report and share it with the Commercial Team on a weekly basis.
  • Take feedback from client on brand awareness, competitors, service quality, etc.
  • Collect orders from client and ensure timely payment collection from the customers.
  • Discuss client complaints and issues with Team Head and resolve the issues.
  • Ensure performance of team including visual merchandisers and key accounts manager are appropriate to achieve company sales targets.
  • Manage performance of the Channel Champion/Trade Partner team by monitoring their sales performance

Job Specification

Qualifications (Academic and professionals)
  • A degree in Customer Service or any related qualification
  • Fully qualified accountant – CPA(K)/ACCA
  • Highly energetic, eager to learn and with special attention to detail

  • At least 2 years’ experience in the same role
  • Experience in manufacturing industry an added advantage

  • Proficient knowledge of Microsoft Softwares
  • Previous experience working with an ERP system
  • Customer relationship management

  • Good interpersonal skills
  • Superior presentation and organization skills
  • Strong Coaching and leadership skills
  • Effective communication skills (both written and oral in English and Kiswahili)
  • Time management skills
  • Entrepreneurial spirit


Only those fulfilling the requirements of the positions should email
Their Detailed CVs,
Indicating Your Availability
Current & Expected Salary
Position closes on the 5th march, 2014

On the Subject line clearly indicate “Supervisor – Customer Service Executive”. 

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