Job Title: Supervisor – Customer Service Executive
Reports To: Senior Manager – Domestic Sales
Reporting to them: Customer Service Executives
Job Location: Mombasa
Duties and Responsibilities
- Supervision of Customer Service Team
- Coordinate with Logistics team on the planning of orders and deliveries.
- Assist where clients have problems beyond the CSE
- Conducting internal analysis of the department by providing data related to Partners’ sales performance.
- Collect external environment data related to market, competition etc on the basis of agreed framework.
- Conduct competitor study to gather competitor information and their activities.
- Meet potential clients and inform them regarding company products.
- Ensure clients have updated price list whenever prices are revised.
- Prepare sales report and share it with the Commercial Team on a weekly basis.
- Take feedback from client on brand awareness, competitors, service quality, etc.
- Collect orders from client and ensure timely payment collection from the customers.
- Discuss client complaints and issues with Team Head and resolve the issues.
- Ensure performance of team including visual merchandisers and key accounts manager are appropriate to achieve company sales targets.
- Manage performance of the Channel Champion/Trade Partner team by monitoring their sales performance
Job Specification
Qualifications (Academic and professionals)
- A degree in Customer Service or any related qualification
- Fully qualified accountant – CPA(K)/ACCA
- Highly energetic, eager to learn and with special attention to detail
Experience
- At least 2 years’ experience in the same role
- Experience in manufacturing industry an added advantage
Knowledge
- Proficient knowledge of Microsoft Softwares
- Previous experience working with an ERP system
- Customer relationship management
Skills
- Good interpersonal skills
- Superior presentation and organization skills
- Strong Coaching and leadership skills
- Effective communication skills (both written and oral in English and Kiswahili)
- Time management skills
- Entrepreneurial spirit
Application
Only those fulfilling the
requirements of the positions should email
Their Detailed CVs,
Indicating Your
Availability
Current & Expected
Salary
Position closes on the 5th
march, 2014
On the Subject line
clearly indicate “Supervisor – Customer Service Executive”.
E-mail to: philip@dafinaconsultants.com