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Customer Service Assistants Career Opportunities in Kenya

Musoni is the world’s first financial institution to exclusively use mobile money.

We aim to be one of the leading providers of mobile microfinance through the use of efficient and seamless technology.

We are looking for a competent, experienced and qualified candidate to fill the position of a Customer Service Assistants for our Kisii and Machakos Office.

Reporting to the Branch Manager, the CSA will be expected to:-

  • Deliver the highest quality customer service to our clients, staff and visitors as the initial point of contact by acting professionally and efficiently, using tact, diplomacy and discretion.
  • Respond to a wide range of enquiries from the clients, visitors and the general public by clearly understanding our business and products.
  • Answer incoming telephone enquiries and respond to requests for information received by email.
  • Accurately collect and record client information / complaints and direct them to the relevant staff to ensure client satisfaction.
  • Run the administrative aspects of the Branch.
  • Organize and coordinate Branch events and activities
  • Manage the petty cash, collateral accounts and event expenses.
  • Ensure Branch cleanliness and orderliness
  • Uphold the fulfillment of Musoni’s Vision, Mission and Core Values.

Qualifications, skills and experience
  • Business related Diploma
  • Computer literate and proficient
  • Strong communication skills
  • Strong administrative skills
  • High integrity
  • Competencies and personal attributes
  • Ability and the confidence to communicate clearly, accurately and effectively.
  • Excellent inter-personal skills and the ability to be tactful, diplomatic and approachable.
  • Ability to maintain a healthy relationship with staff, clients and third parties.
  • Initiative

If your career aspirations match the requirements of this exciting career opportunity, please send your CV and cover letter, to with the title “Customer Service Assistant” (Specify the Branch) on the subject line not later than Wednesday 26th March, 2014.

Your cover letter should explain what you believe you can offer Musoni, as well as current and expected remuneration and benefits.

Only shortlisted candidates will be contacted.

Musoni Kenya is an equal opportunity employer.

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