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Customer Service Assistant Job in Nairobi Kenya

Silverstone Tyres (K) Limited, a leading company in the automotive field, seeks to recruit a Retail Customer Service Assistant to be based at the Tyre Centre in Nairobi

Job Purpose: To deliver prompt and Quality service to Customers

Responsibilities:
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Preparing quotations and Invoices for customers.
  • Handle and resolve customer complaints. Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
  • Perform all other duties and projects as assigned.

Requirements
  • Post Graduate Diploma in Public Relations/Front Office Operations.
  • 1 – 2 years experience in customer service operations.

If your background, experience and competence match the above specifications, please send us your application quoting the reference to hr@chicafrica.com

Include your current/ recent and expected remuneration and give full contact details of 3 referees.


Only shortlisted candidates will be contacted.

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