Customer Service Agents
Jumia is
the #1 leader of E-commerce in Africa.
Our company
is part of Rocket Internet, a global and leading incubator of start ups
specialized in e-commerce. We have already built in France successful companies
like Groupon, Zalando, Wimdu, EDarling, Glossybox…
Jumia is
expanding its activities in Kenya. To support our development we are currently
looking for outstanding candidates interested in entrepreneurship and
e-commerce to join us.
This is a
perfect opportunity to participate to an entrepreneurial adventure that will
lead to the future stars of the web universe.
Job Description:
You join
our Customers Service within Operations Department.
Your tasks will be to take
responsibility and drive all activities related to Customer Relationship,
including:
- Assist Selling processes for our customers and generate additional Sales
- Coordinate information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
- Perform phone conversation with customers to answer their questions, provide information and advise them.
- Handle special requests and complaints of customers
- Collect and store useful data within our backend system
- Ensure follow up through emails, phone or any required means.
Our offer
- A unique education in launching and scaling new internet concepts
- Become part of a highly professional and dynamic team working around the world
- An attractive salary package
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures
If you want
to become an entrepreneur in e-commerce businesses and join one the fastest
growing company in the world, please send your resume to: joinus-kenya@jumia.com