Customer Care Executive
Job Code: CCE/I/140205
Number Of Positions Open: 7
Reporting to: Customer Service
Manager
Location: Nairobi, Kenya
Closing Date: Open Until Filled
Summary
Our client
is an American multinational computer, technology and IT Consulting Corporation
who deal in the manufacture and sale of computer hardware and software (with a
focus on the latter). They also offer infrastructure, hosting and consulting
services.
They strive
to lead in the creation, development and manufacture of the industry's most
advanced information technologies, including computer systems, software,
networking systems, storage devices and microelectronics.
Primary Responsibilities:
- To monitor the IT and network system and when a problem occurs, need to raise a ticket in the ticketing system and perform a call out to appropriate second and 3rd level team.
- The Ideal candidate should have knowledge to checks disk space, able to monitor the process and restart as appropriate based on the client’s management confirmation
- Learning about the organisation's products or services and keeping up to date with change
- Communicating courteously with customers by telephone, email, letter
- Assist customers with functional queries and research assistance
- Take accurate enquiry details from client
- Improve client retention through strong customer focus and attention
- Update Customer Database
Experience:
- 2 years experience in Customer Service/Sales and marketing field.
Skills and Certifications:
- Good customer care, interpersonal and communication skills ,
- Team player
- Diploma in sales and marketing
- Ability to work under pressure under minimum supervision
- Good command of English Language
- Basic IT and UNIX experience
How to Apply:
Interested
candidates holding the necessary requirements, good performance and / or
references are encouraged to apply with detailed CV’s, inclusive of names and
contacts of 3 referees, current telephone number and email address by scrolling
down and clicking on the Customer Care Executive.
