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Safaricom Jobs in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

RAN Optimization Engineer - Western Region

We are pleased to announce the following vacancy in the Regional Network Operation Department-Western Region within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-RAN Optimization (Rift, Western & Nyanza), the role hold will manage, 3G Network Capacity and Quality Optimization, 3G project Management and coordination and 3G Database management and documentation.

The role holder will also monitor 3G KPI’s and ensure fine tuning.

He or she will maintain accurate site database/ standards for database parameters; ensure the resolution of escalated customer complaints and identification of potential Bottlenecks in the Core PS NW and escalation.

Key Responsibilities:
  • Manage and coordinate assigned 3G network projects. Ensure project timelines and standards are met. Ensure all project reports and documentation are complete and timely;
  • Analyze traffic trends, redistribute CE ‘s, Coverage control, manage IUB & power congestion to guarantee capacity;
  • Optimize Existing 3G sites in accordance with the agreed triggers for capacity, quality and coverage sites;
  • Continuously monitor the quality KPI’s on drive test, scanners and customer complains.
  • Trigger corrective optimization plans and manage to completion;
  • Ensure all physical changes are updated on ATOLL database. Perform routine audit on sites.
  • Maintain standards/3G parameter rules on all radio database parameters;
  • Prioritize customer complaints and provide a solution/ recommendation within the agreed time frame.
  • Identify and forestall potential complaint areas;
  • Identification of Potential bottlenecks in the 3G end to end network and escalate to Core PS related concerns.

Role Requirements
  • A Bachelor’s Degree in Electrical Engineering or Electrical Science, with an emphasis in Radio communications;
  • 3 years of work experience in telecommunication with 1 years minimum Hands–on experience in UMTS Radio Network planning;
  • Practical knowledge on use of radio planning tool and nominal cell planning;
  • Candidates with experience in Siemens or Huawei 3G equipment will have an added advantage;
  • Practical knowledge of 2G, 2.5G network a must;
  • Knowledge in tele-traffic Engineering is a plus.
  • A team player with excellent problem solving skills.

Note: This position is located in the Western Region of Kenya and the offices are based in Kisumu-Kiboswa area.

Merchant Sales Manager
Ref: CBU-MASM-DEC-2013

We are pleased to announce the following vacancy in the Consumer Sales within the Consumer Business Unit Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-Merchant Services, the position holder will develop & manage RTM (Route to Market) for Merchant Services & Products; Support Introducers & sales team in merchant roll out of Merchant services & products; Roll out & Implementation of new Merchant products across the market.

The job holder’s key responsibilities will be to:
  • Ensure onboarding for Merchant recruitment is done with SLA;
  • Ensure achievement of Business Objectives on Merchant recruitment ;
  • Support prompt & efficient set up of acquired/new Merchants and Businesses;
  • Develop & implement Best practice Route to Market for Merchant Products & services;
  • Develop & Implement channel merchandising standards & procedures for Merchants;
  • Effectively manage staff allocated in Merchant admin through effective monitoring of performance of growing team;
  • Prepare daily, weekly, monthly and quarterly reports ;
  • Living the Safaricom way of Speed, Simplify and Trust.

The ideal candidate should possess the following skills & competencies:
  • Degree in a Business related field;
  • Post graduate certification in Sales & Marketing will be an added advantage;
  • Intermediate knowledge of business finance principles is essential;
  • 5 years hands on experience in a Sales Distribution management in a FMCG or service sector;
  • 2 years must have been in a sales ;managerial position, preferably in a fast moving consumer goods company;
  • Highly results and performance oriented;
  • Attracting & developing talent;
  • Building & maintaining relationships;
  • Excellent team player with good Leadership/mentoring/management skills;
  • Developing external partnerships and strategic alliances;
  • Excellent Negotiation/Influencing and Presentation skills.

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.

Head of Talent & Resourcing
Safaricom Ltd

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