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Safaricom Jobs in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!



We are pleased to announce the following vacancy within Risk Management Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager - Fraud Investigations, the Investigator will provide support to the Ethics and Compliance team by undertaking fraud, forensic & other investigations including extracting, analyzing and interpreting data, gathering evidence, summarizing & reporting information gathered and other complex business information in a well understood manner.

Key Responsibilities:
  • Ensure that all offences of fraud, theft and dishonesty against Safaricom are investigated & reported in a consistent manner;
  • Obtain information required to form an initial assessment of these offences and identify areas of loss;
  • Professionally and forensically gather evidence to be used to support these offences;
  • Prepare investigation reports with the objective of presenting evidence gathered in a professional and concise manner;
  • Perform regular reviews of exceptions reported in business information by analyzing, interpreting, summarizing and presenting for further investigations;
  • Assist in funds tracing, asset identification and asset recovery within fraud cases that have been proven;
  • Proactively gather relevant information that can lead to prevention or discovery of fraud.

Minimum Requirements
  • A Bachelor’s degree in a reputable university;
  • 3 years investigative experience in a fraud management department of a blue chip company or prior experience of at least 5 years in any law enforcement agency;
  • Proven work experience in forensic investigations or having undertaken extensive investigative assignments, in a blue chip company, is mandatory;
  • Certification in CPA (K), ACCA or CFE will be an added advantage;
  • Ability to read and interpret documents such as testimonies, police reports, operating & maintenance instructions and legal regulations;
  • Experience in carrying out interviews and interrogations is mandatory;
  • Excellent in Microsoft Office applications;
  • Proficiency in the use of ACL or other widely used data analysis applications
  • Excellent communication, analytical and report writing skills;
  • Attention to details and result oriented;
  • Must have the ability to work within strict deadlines under minimum supervision;

Senior Partners & SLA Officer

We are pleased to announce the following vacancy in the Network & Service Operation Department within the Technology Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager-NOS - the holder of the position will be responsible for Partner management; Contract Performance Evaluation; NOPEX Reporting and Proactive engagement with third parties.

Key Responsibilities:
  • Set up of new contracts relevant to Technology Division;
  • Formulate deliverables to be measured and penalty situations for non-adherence;
  • Renew contracts seamlessly;
  • Provide budget figures for contracts under your jurisdiction;
  • Continuously formulate and agree with service provider ways of improving performance;
  • Evaluate performance of each contract on a quarterly basis;
  • Keep an updated list of contracts with validity and payment status;
  • Submit monthly figures to section Manager and discuss and agree for posting in financial books;
  • Prepare yearly forecast figures as may be required;
  • Coordinate CAPEX utilization to reduce NOPEX;
  • Liaising with external partners on potential risks to the network and sharing the information;
  • Mitigation of potential risks to the network.

Role Requirements
  • Bachelor Degree in Business Administration, Telecommunication or a related field;
  • 4 years of experience within a Technology Based company preferably within Operations & support functions with a track record having engaged vendors/contractors/3rd Party Service Providers in (amongst others);
  • Experience in Pricing negotiations;
  • Experience in Service Evaluations;
  • Experience in Contract Drafting & Reviewing;
  • Exceptional analytical ,presentation and documentation skills;
  • Computer literate;
  • Good communication & interpersonal skills;

If you feel that you are up to the challenge and possess the necessary qualification and experience, please send your resume with your cell phone contact indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below.

The Head of Talent and Resourcing,
Safaricom Limited

Nairobi via E-mail to

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