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Assistant Administrator Job in Kenya - Systems

Position: Assistant Systems Administrator

Company Description

Sanergy is a social venture that is building a sustainable sanitation network throughout Nairobi's slums, by creating a network of local entrepreneurs who run small-scale sanitation centers.

It is our goal to provide affordable, accessible and hygienic sanitation services to individuals, thereby making a valuable contribution to their communities.

We have launched over 250 Fresh Life Toilets in Nairobi and plan to expand rapidly in the upcoming period.

Job Summary

  • The Assistant Systems Administrator will perform
  • analytical, technical, and administrative work in the installation of new and existing personal computer hardware and software;
  • diagnoses and resolves problems in response to customer reported incidents;
  • works with end users to determine types of hardware and software required;
  • installs new hardware and software and maintains existing components;
  • trains end users in the use of equipment and software;
  •  performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization;
  • assists end users in the piloting of new technologies,
  • prepares progress reports and evaluates products for compatibility, expandability, and ease of use.

Responsibilities
  • Promoting high levels of customer satisfaction within the IT operations by timely issue resolution and proactive communication with the customers.
  • Perform daily system/network monitoring; verifying the integrity and availability of all services and key functions.
  • User support for Microsoft applications, Google Applications, Salesforce.com, Dropbox. PC hardware, printers and mobile devices.
  • Installing and configuring software and hardware operating systems and applications;
  • Virus protection maintenance, updates to Antivirus software definitions, subscriptions, programs, procedures, and recovery when required.
  • Printing support to local and network printers and printer maintenance.
  • Supporting the roll-out of new applications, supporting customers in adapting to new systems and gathering customer feedback.
  • Prepare reference materials for users by writing operating manuals for new software and hardware applications.
  • Coordinate training for new staff for all software and hardware applications
  • Maintain an inventory of all company computer hardware and software applications.
  • Provide applications programming support for in-house software development projects

Requirements

Academic & Professional Qualifications

The successful candidate will possess a Bachelor of Science in Information Technology, Information Systems or related field

Certification in related fields is a plus.

Technical Skills and Experience
  • Experience with desktop operating systems including Windows and Mac OS X
  • Experience with network configuration, utilization review and performance monitoring.
  • Experience in working in SaaS environments.
  • Customer and business support experience
  • 2 years’ experience working with Microsoft Applications, Salesforce.com and Google Applications
  • 2 years’ experience working in Networks Support.

Personal Skills
  • Ability to adapt communication style for varying audiences to explain needs and means with clarity and understanding.   
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on listening, and questioning skills.
  • Exceptional customer service orientation
  • Strong documentation skills

We offer an interesting and challenging position within a multicultural and dynamic environment, selling a product that makes a significant positive impact, and working with a highly motivated team who is passionate about the cause.

If you are interested, please post your cover letter and CV at http://www.jobscore.com/jobs/sanergy/list


Deadline for applications is 22nd November, 2013.

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