Job Title: Account
Manager
Location: Nairobi, Kenya
Organization Profile
Our client
is a leading source of intelligent information for the world's businesses and
professionals, providing customers with competitive advantage.
They
deliver this must-have insight to the financial and risk, legal, tax and
accounting, intellectual property and science and media markets, powered by the
world's most trusted news organization.
Responsibilities and Duties
- Is accountable for building key relationships, managing and maximizing customer satisfaction at key customer accounts as well as growing usage, revenue and market share to help achieve the company's strategic objectives.
- The Account Manager works closely with multiple groups within the customer’s organization, as well as sales, service, support, training, marketing, finance, legal and other internal functions to provide a single, comprehensive view to the customer across their Financial and Risk products and solutions.
- The role requires a strategic thinker that can build senior level relationships across the industry, partner with customers to understand their organization, needs and workflow, plan an account strategy and execute seamlessly to deliver business results.
- Manages, retains and grows revenue at key assigned customer accounts.
- Responsible for net sales and accountable for end-to-end sales, service and customer satisfaction on the account.
- Establishes strong, long-term customer relationships with key decision makers and cultivates new business opportunities through deep knowledge of customer’s workflow and business.
- Defines, develops and executes a growth-centric account plan and overall strategy across multiple parts of the customer’s organization and the company.
- Responsible for accurate forecasting, up to date account plans, customer call reports, timely management reporting, and market and competitive intelligence.
- Acts as primary point of contact for the client, gathering requirements, driving product usage, providing an escalation path to and from product, development, training, service, billing and other teams as needed, and ensuring that requirements or issues are promptly handled.
- On a regular basis, reviews the suite of products and solutions at the account to ensure fitness for purpose, and helps to apply any changes to the portfolio to meet the customer’s needs.
- Maintains up to date product knowledge on all products and solutions and proactively shares new relevant features, content or product enhancements with customers.
- Accountable for individual expense budget management.
- Manages several geographically and functionally diverse accounts.
- May deliver presentations, demos and customer training as necessary.
- Manages, retains and grows revenue at key assigned customer accounts.
- Responsible for net sales and accountable for end-to-end sales, service and customer satisfaction on the account.
- Establishes strong, long-term customer relationships with key decision makers and cultivates new relationships.
Qualifications
- Prior experience in an account management, sales or customer relationship management function strongly preferred.
- Strong understanding of financial industry customers and their business model and workflows.
- Excellent relationships or proven skills to build relationships at all levels, from C-suite to senior management, business and technical stakeholders.
- Demonstrated customer focus and consultative selling skills
- Strong negotiation, communication and presentation skills for different audiences
- Ability to develop and execute a sales and account plan
- Ability to use a variety of technologies with a high level of proficiency.
- Problem solving – an ability to understand, articulate and solve client needs.
- Demonstrated ability to collaborate with multiple internal and external stakeholder groups.
- University/college degree in Finance or Business management, or combination of education and equivalent experience in the financial services industry
If
interested, kindly send your CV to recruitkenya@kimberly-ryan.net, indicating
the job title on the subject matter
