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Safaricom Limited Sector Manager (Government) Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Sector Manager - Government

We are pleased to announce the following vacancy in the Enterprise Sales and Retention within the Enterprise Business Unit.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager – Public Sector, the job holder will manage a team of Corporate Account Managers/Key Account Managers and/or Sales Executives, with an objective of driving business revenues and opportunities across the customer base to exceed the set revenue target through acquisition and retention.

The job holder’s key responsibilities will be to:
  • Identify growth prospects and specific opportunities in the sector.
  • Device strategic plans for sector penetration and guide sector team on tactical plan execution.
  • Supervise the development of a sales pipeline for the sector, proactively managing and tracking the team’s performance.
  • Identify growth opportunities and up-selling and cross – selling potential within the assigned sector.
  • Provide leadership for customers in understanding business objectives and recommend business solutions to achieve those goals.
  • Work with the Business Service Manager in the development and execution of customer ring fencing strategies thereby developing strong relationships.
  • Identify and analyze customer needs and requirements so as to develop responsive solutions in conjunction with Business Development team.
  • Develop sector development plans and participate in all sector customer forums.
  • Ensure all accounts are managed through well thought out Account Development Plans.
  • Provide and implement an effective coaching Sales Executives to drive and help them to implement new actions that improve their performance.
  • Prepare and timely submit accurate periodic reports to stakeholders as per need.
  • Drive Enterprise delight Index and Customer Satisfaction Index.
  • Living and exhibiting the Safaricom way of Speed, Simplicity and Trust.

The ideal candidate should possess the following skills & competencies:
  • Degree in a business related disciplines with an IT/Commercial bias;
  • 4-5 years working experience managing key accounts in a B2G environment;
  • Working experiences in a telco will be an added advantage;
  • Strong relationship building and customer retention skills preferably from a major blue chip company;
  • Ability to inspire and manage a sales team;
  • New business development skills;
  • Ability to deliver results by meeting and surpassing set targets;
  • Team player with pleasant outgoing personality & resilience;
  • Excellent communication skills (verbal and written);
  • Excellent interpersonal skills;
  • Proactive, confident, energetic & with ability to work under pressure;
  • Good decision making skills;

If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter clearly quoting the job reference number to the address below. All applications must be delivered on or before 7th of October 2013.

The Head of Resourcing
Safaricom Ltd Nairobi

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