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Operational Excellence Supervisor Job in Kenya

Faulu Kenya Deposit Taking Microfinance Limited is a dynamic Christian organization within the Micro-Finance sector.

Faulu was the first Micro Finance Institution in Kenya to be licensed by the Central Bank as a deposit taking institution.

In line with the business strategy, we are seeking highly competent, focused and results oriented professionals to fill the position of Supervisor Operational Excellence.

Job Ref: HR: 016/09/2013

4 Vacancies

The position holder will be based at the Head Office with frequent travel to Faulu branches countrywide.

Job Summary: Reporting to the Manager-Branch Operations the job holder will ensure strict adherence to all operational procedures and guidelines including those issued by the regulator.

He/she will provide support in implementation of specific projects, timely reporting, escalation and resolution where applicable of real or potential significant operational risk exposures.

Key Responsibilities

  • The Supervisor–Operational Excellence key responsibilities will include:
  • Resolution of Audit and Quality Assurance issues – track resolution of audit and quality assurance findings within the allocated branches and provide feedback as appropriate to Manager Operational Excellence.
  • Ensure compliance at all times to existing regulator and internal policy and procedure guidelines.
  • Ensure availability of updated operating instructions/procedure manuals within the branches and embed the relevant control standards in the branches/units.
  • Facilitate in enforcing cost management measures in the branches through the Manager Operational Excellence guidance.
  • Support and/or champion implementation of special projects in portfolio branches to deliver superior performance and banking business growth plans.
  • First escalation contact for portfolio branches emergencies e.g. offline, blackout, IT issues, branch security, etc.
  • Promptly handle daily routine and all queries originating from the portfolio branches.
  • Monitor portfolio branches cash holding on a daily basis and take appropriate action.
  • Ensure compliance by branches with Faulu Kenya DTM’s standards and regulatory requirements pertaining to Money Laundering and Know-Your-Customer (KYC) policies.
  • Embed process for Suspicious Activity/Transaction Reporting or escalation in the portfolio branches/units.
  • Ensure that process weaknesses that present potential opportunities for operational losses or frauds are sealed in portfolio branches.
  • As may be assigned by the Line Manager/Supervisor from time to time.

Requirements:
  • University Graduate or ACIB or AKIB with 5 years Banking/Financial Services experience with at least two in Supervisory position.
  • Good knowledge of Banking Operational Controls and procedures.
  • Prior experience in branch banking operations.
  • Strong knowledge in Operational and Compliance Risk Policies especially Anti-Money Laundering Policies and local regulatory requirements.
  • Qualification and experience in IT and auditing will be an added advantage.
  • Ability to work independently, meet deadlines and obtain results.
  • Strong leadership, decision-making and management as well as team building abilities – including well developed strategic perspective and forward planning ability.
  • Good interpersonal and communication skills.
  • Proficiency in the computer applications and T24 core banking systems.
  • Good performance track record.

Personal Attributes
  • Ability to work independently, meet deadlines and obtain results.
  • Strong leadership, decision-making and management as well as team building abilities – including well developed strategic perspective and forward planning ability.
  • Good interpersonal and communication skills.

If you meet the above criteria, send your application letter accompanied by an updated detailed C.V. explaining how your experience, character and skills fit the above position to the email address below so as to be received by 7th October, 2013.

Please include your daytime telephone number and 3 referees one of whom must be a spiritual leader.


All applications should be sent via email to excitingcareers@faulukenya.com

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