Vacancies in Hospitality
Our client is seeking to fill the following vacancies:
Operations Manager
1 Position
·
Reporting to the General Manager, the role will be responsible
for
·
Supervising operations at the front office, housekeeping,
maintenance, security, spa and gym
·
Overseeing reservations, pricing of guest services and discount
policies
·
To ensure that check-in procedures are strictly adhered to and
that the correct address and charge out details are obtained from each guest.
·
To carry out systematic checks of all Front Office areas and
equipment for maintenance requirements, repairs or refurbishing, ensuring that
these are actioned without delay.
·
To ensure the property is maintained in a clean and neat manner
at all times. This includes direct supervision of all contracted cleaning,
trash and sanitary bin services.
·
To supervise all gardening and ensure grounds, potted plants and
external areas are kept clean, safe, neat and tidy at all times.
·
To ensure all guests requests are adequately addressed by
liaising and communicating requests from Front Office to Housekeeping,
Maintenance and the rest of the team, including management and directors.
·
To ensure guest supplies are always in stock and special items
such as slippers, irons, coffee makers etc. are availed to guests upon request.
To keep track of the location of these items to ensure circulation of the items
flows.
·
To maintain all the storage areas in a clean, orderly and tidy
manner.
·
To notify the General Manager of staff issues that may arise in
any of these departments.
·
To undertake other duties as assigned by the Directors and
Managers.
·
To oversee planning, organizing and managing of the various
maintenance, repair and capital projects of the facility.
·
To supervise the Maintenance Handyman, contractors and other
technicians as they work on projects at the property.
·
To undertake monthly stock take of operating equipment,
furniture and inventory, particularly for the apartments and maintain re-order
levels.
·
To maintain a record of manufacturers warranties and equipment
leases.
·
To coordinate all repairs and replacements of equipment,
machinery, furnishings and inventory.
·
To administer all service contracts for health and life safety
equipment, electrical, mechanical, plumbing, telecommunication and all other
building systems.
·
To ensure all common services and public utility services are in
good working order and bills are paid on time.
Desired Skills/Qualifications:
·
Degree or diploma hotel management or equivalent qualification
·
Minimum of 5 years experience as as a manager in a 4 or 5 star
hotel, preferably with experience in 2 or 3 operations departments
·
Proficiency in any Fidelio, Micros and SunSystems will be an
added advantage
·
Highly organised, flexible and strong ability to multitask and
manage people
Assistant Accountant
1 Position
Reporting to the Finance Manager this role is responsible for:
·
Assisting the Finance Manager with overall supervision of
financial administration in the hotel in accordance to the mandate from the
Board of Directors and the management team.
·
Primary responsibility for Procurement and Accounts payable.
·
To be fully conversant with best practices and current
legislation in procurement
·
To select suppliers after having thoroughly researched and
investigated all factors in terms of quality, quantity, price, time and
continuity, as well as providing an effective back-up service to deal with
supplier problems, researching their background, establishing their credentials
and their standing in the industry regarding their ability to match price and
maintain deliveries.
·
To negotiate the terms of the agreement fairly, bearing in mind
the price, quality and continuity of supply and negotiate realistic discounts
in terms of the above agreements.
·
To maintain good interpersonal relations with suppliers, thus
gaining the best possible service from them to the extent where they do a lot
of the work for you.
·
To ascertain the value of new products through quality testing
and field trials.
·
To maintain accurate aging report for debtors
·
To ensure that all supporting documentation is in place and
payment vouchers are prepared accurately and timeously.
·
To investigate and action account queries promptly, when these
are the result of price variances.
·
To review and update company buying policies and procedures.
Desired Skills/Qualifications:
·
Degree or diploma Accounting or other related field
·
Minimum of CPA Part 2 qualification.
·
3 to 5 years experience as an accountant in the hospitality
industry
·
Proficiency in any hotel operating system, SunSystems, Microsoft
Office Excel, Word and Outlook
Housekeeping Supervisor
1 Position
Reporting to the Operations Manager, this position will be
responsible for:
·
Specific responsibility for cleanliness and maintaining a neat
appearance at the office, reception guest rooms and public areas and overseeing
laundry and gardening operations.
·
Assigns workers their duties and inspects work for conformance
to prescribed standards of cleanliness.
·
Issues supplies and equipment to workers.
·
Assists with preparation of schedules for daily, weekly and
monthly assignments for cleaning staff.
·
Performs cleaning duties in cases of emergency or staff
shortage.
·
Investigates complaints regarding housekeeping service and
equipment, and takes corrective action.
·
Conducts orientation training and in-service training to explain
policies, work procedures, and to demonstrate use and maintenance of equipment.
·
Inventories stock to ensure adequate supplies.
·
Examines building to determine need for repairs or replacement
of furniture or equipment, and reports to maintenance.
·
Establishes standards and procedures for work of housekeeping
staff.
·
Create a courteous friendly, professional, work environment
through open line of communication.
·
Attends staff meetings to discuss company policies and
residents’ complaints.
·
Makes recommendations to improve service and ensure more
efficient operation.
·
Maintain high standards of personal appearance and grooming, which
include wearing the proper uniform and nametag when working.
Desired Skills/Qualifications
·
Degree in Hotel Management or diploma in Housekeeping Operations
·
5 years experience in a supervisory role in the Housekeeping
Department
·
Good knowledge of products and processes in housekeeping
·
Knowledge of Microsoft Office (Word, Excel, Outlook)
·
Excellent written & spoken English, interpersonal skills and
presentation skills
·
Good supervisory and team building skills.
FO Supervisor
1 Position
Reporting to the Operations Manager this key role is responsible
for:
·
Supervision and control of all Front of House areas to the
standards laid down by the company
·
Ensuring adherence to policy and procedures regarding the
efficient check-in/check-out of guests promptly and courteously
·
Maintaining high standards of customer service at the reception
by ensuring all enquires are responded to in a courteous and timely manner and
all visitors are treated with great respect.
·
Supervision of receptionists within the reception area.
Desired Skills/Qualifications
·
Degree in Hotel Management or diploma in Front Office Management
·
5 years experience in a supervisory or management role in the
Front Office Department
·
Excellent knowledge of Fidelio and Micros
·
Knowledge of SUN systems will be an added advantage
·
Excellent written & spoken English, interpersonal skills and
presentation skills
Front Desk Agents / Night Auditor
4 Positions
Reporting to the Front Office Supervisor this role is
responsible for the following:
·
Receiving guests to the hotel
·
Maintaining high standards of customer service at the reception
by ensuring all enquires are responded to in a courteous and timely manner and
all visitors are treated with great respect.
·
Conducting property show arounds and providing guests with
information and services of the hotel
·
Answering incoming telephone calls and directing the same to the
appropriate department or office
·
Ensuring all reservations from sales are correctly entered into
the system and communicated to Housekeeping, Maintenance, Accounts and F&B
·
For Night Auditor positions, ability to close the system at end
of day, complete night audit reports and supervise staff on duty,
Desired Skills/Qualifications
·
Degree in Hotel Management or diploma in Front Office Management
or other related qualification
·
3 years experience in the Front Office Department of a 4 or 5
star hotel
·
For Night Auditor positions, prior experience will be an
advantage
·
Excellent written & spoken English, interpersonal skills and
presentation skills
·
Excellent working knowledge of Fidelio
Restaurant Manager
1 Position
This role reports to the General Manager and shall be
responsible for managing smooth, efficient food and beverage operations,
maintaining a high customer satisfaction, paying attention to achieving sales
targets with a good level of cost control.
Other duties include:
·
Responsible for scheduling staff work hours, shifts, induction
of new employees and to complete job charts and appraisals for F&B Staff
·
Carry out monthly customer care reviews to ensure all procedures
are reviewed against reports and necessary action implemented.
·
To maintain all areas of the restaurant to appropriate
sanitation standards regularly review the operation standards and update the
F&B service team. Ensure all Food and Beverage Service staff are
knowledgeable of available products.
·
To work with the Chef and plan menus for in-house guests as well
as for special events
·
To plan restaurant activities / events and ensure table
appointments, including flower arrangements, are impeccable, and all stations
have their correct mis-en-place
·
To control food and beverage stocks in line with budget costs
and ensure labor costs are in line with forecasted revenues and budget
·
To maintain all control procedures – support F&B controller
at month end with stocktaking and supply with all relevant information.
·
Carry out monthly audits for hygiene/maintenance and health and
safety.
Desired Skills/Qualifications
·
A degree or diploma in Food & Beverage Service and/or hotel
management
·
3 to 5 years experience in a supervisory or management role in
the F&B department of a large hotel or resort preferred
·
Knowledge in restaurant / bar operations and menu preparations
·
Highly organized, attentive to detail with good interpersonal
skills
·
Excellent written and spoken English.
·
Proficiency in Micros, SunSystems, MS Office Suite and hotel
operating computer systems.
F&B Cost Controller
1 Position
Reporting to the Accountant, the F&B Cost Controller is
responsible for the following:
·
Overall oversight for cost control, stock receipt and issue and
petty cash control.
·
To provide an effective system of control through the
methodical, systematic checking of operation and security of food, hotel and
beverage stores.
·
To ensure a continuous audit and accumulation of data for the
production of daily reports,
·
Ensure that goods are received in accordance with official
orders issued for all purchases,
·
To maintain accurate stock records systems, audit requisitions
and issues of all outlets and highlight any inaccuracies.
·
Preparing food costing on issue and consumption on daily and
monthly basis
·
Coordinating with the various departments for rate comparatives
against the various quotations sent by suppliers for F&B Items and
finalizing the supply
·
To assist with menu costing and provide food cost reports
regularly
·
To maintain accurate petty cash records and ensure that it is
requisitioned as required and regularly updated.
Desired Skills / Qualifications:
·
Diploma in accounting or purchasing or other related field
·
A partial CPA or ACCA qualification will be an added advantage
·
At least 3 years experience as an F&B cost controller in a
hotel or resort.
·
Good working knowledge of Materials Control
·
Proficiency of Micros, Sun systems and Microsoft Office Suite
Waiter / Waitress / Bartender / Barristers
6 Positions
The key duties include:
·
Preparation of the restaurant, including all necessary
mis-en-place for service,
·
Offering service to customers in a professional, efficient and
courteous manner.
·
To clean agreed designated areas, in accordance with laid-down
procedures, morning/evening routines and hygiene requirements.
·
To change table linen as required and ensure dirty or damaged
linen is counted and exchanged for clean, usable items.
·
To ensure that the entire restaurant area is well decorated,
fresh and complies with agreed standards.
·
To set tables and/or meetings rooms for pre-arranged events,
ensuring that all items used are clean, undamaged and in a good state of
repair.
·
To ensure sideboards on stations are adequately stocked with
replacement cutlery, linen or other established needs, be they food or
equipment.
·
To take orders from customers and ensure these are given to the
appropriate person to execute.
·
To be totally familiar with the composition of all menu items.
·
To serve food and beverages in the restaurant, pool side or
meeting rooms in accordance with laid-down standards, but above all in a
professional, courteous manner.
·
To clean tables and ensure they are cleaned as soon as it is
apparent that customers have finished their food or drink with an acceptable balance
between speed, yet allowing customers to finish their meal without feeling
rushed.
·
To ensure that customers are correctly charged, present the bill
and take payment from the customer, in accordance with the procedures of the
establishment.
·
At all times to be aware of and practise good customer
relations, assisting the guest in any way which does not adversely affect other
customers.
·
To attend to customer complaints satisfactorily.
Desired Qualifications / Competencies
·
Diploma in Food & Beverage Service or related qualification
·
General Waiter experience in a similar role in the restaurant or
banqueting department of a 4 or 5 star hotel.
·
Specific experience as barister or bartender will be an added
advantage
·
Proficiency of Micros, Microsoft Office Excel, Word and Outlook.
·
Pleasant, outgoing personality, organized and detail oriented
Please send you application letter indicating your suitability
to this role, together with a copy of your updated resume, your current salary
and benefits package to info@peopleinsightslimited.com before 15th October
2013.
Kindly indicate the position title in the Subject line of the
email.
Only shortlisted candidates will be contacted.