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Manager Merchant Job in Kenya

Cellulant is a mobile commerce company. It operates Africa’s number one mobile commerce network and aims to connect 100 million customers to its mobile commerce ecosystem.

Cellulant was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.

We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers.

We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.

To be able to meet these aggressive growth expectations we need to grow our dynamic team.

We invite you to be part of that growth.

We seek to recruit pro-active and self - driven individuals to fill the position below;
Manager Merchant

The successful candidate is expected to oversee and manage the Merchant team to increasing revenue by:
  • Building interesting pool of merchants
  • Establishing strong and long lasting partnerships with merchants
  • Increasing usage of services (e.g. consumer activation, marketing)
  • Increase quality, productivity and efficiency of teams.

Key result areas

Business development & Customer relationship management
  • Building interesting pool of merchants, e.g. bring new merchants on board, provide additional payment services with/to existing merchants
  • Establish partnerships with merchant aggregators when interesting or necessary
  • Build and maintain strong and trustworthy relationships with merchants at management level (e.g. MD, Head of IT, Head of payments/Head of finance, Head of Operations) to establish Cellulant as the partner of choice for mobile payment services
  • Bring in market insights and customers long term needs regarding mcommerce
  • Ensure a continuous roadmap of improved user experience and new services/features
  • Increase usage of services via mobile banking and Mobile Network Operators wallets (Mpesa), e.g. by activating consumers, marketing, adding new services, direct marketing, improving processes and technology
  • Increase bottom line
  • Scrutinise customer data together with team to ensure fact based management of customers
  • Drive revenue growth per customer by e.g. increasing active consumers, increasing user experience, amount of transactions, new services, revised commercials etc.
  • Drive profitability of merchant team, customers and products/services

Capacity Building
  • Build and manage capacity to sell, roll out and support mobile payment services to banks and MNO wallets.
  • Improve quality and capacity of merchant team through knowledge management: e.g. provide insights, train on e.g. relationship management skills, conduct regular meetings to be able to handle their responsibilities and the meet business goals.
  • Improve quality, productivity and efficiency to ensure the P&L is as planned.
  • Manage and coach the merchant team towards better individual and team performance.

Governance: Operating Structures and Controls
  • Ensure that the appropriate policies, processes and tools to govern and operate customer engagement are established, reviewed and adhered to, e.g. service management reports and meetings; pricing process

Service Management
  • Ensure service management standards are met and service management processes are followed by the team members.

Project delivery
  • Manage delivery process to ensure timely and high quality delivery of new products and services to the customers
  • Manage required internal relationships to ensure prioritisation and sufficient resources

Required competencies
  • A minimum of 6 years in consulting/business development/entrepreneur
  • Proven track record in business development and therefore excellent presentation, selling and negotiation skills
  • Strong in building partnerships with key stakeholder
  • Must have managed a team for a minimum of 2 years
  • Must have experience or interest in mobile technology and products

Required Skills
  • Knows how to manage teams to get things done: planning, follow through, think in solutions and alternatives
  • Hungry for and proven track record of increasing revenue
  • Strong analytical and solutioning/consulting skills
  • Highly energetic and dynamic personality
  • Understands and acts based on dynamics in mobile commerce, banking and payments/merchants sectors

Interested candidates are requested to submit their CVs and a convincing cover letter to pdc.recruitment@gmail.com indicating the job title applied for by 1st November 2013.


Only shortlisted candidates will be contacted.

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