Position: Service
Manager
Location: Nairobi, Mombasa
Industry: Electronics
Our client,
a leading international business group specializing in distribution and retail
of consumer electronics, home appliances, polymers and chemicals of leading
international brands seeks to recruit a Service Manager.
Key Tasks and Responsibilities
- Maintaining accurate records of parts and service times, job costing and invoicing in the Service Department
- Maintaining daily workshop timekeeping and labour productivity records to monitor the effective use of technician and productive labour
- Ensuring premises, tools, equipment and other dealership assets are controlled and used effectively to complete customer repairs within time expectations
- Supervising and controlling work load of Service Technicians
- Scheduling service work according to priority and maintaining an orderly flow of work
- Handling customer complaint problems pertaining to service and repair work
- Ordering and maintaining adequate supplies and parts for service department inventory
- Ensuring warranty claims are processed and forwarded to suppliers in time
- Inspecting all completed work turned into the Service Department as is appropriate
- Recommending new shop equipment which will cut costs in shop and speed up the process
- Coordination of all activities in the department to ensure that required standard of service is achieved and maintained according to the company policy
Skills and Qualification Required
- Degree / Diploma in Electronics/Electrical Engineering or any other related field
- Excellent Interpersonal, presentation and communication skills
- A minimum of 8- 10 years experience
- MUST have handled a similar position in the same industry
- Proven team leadership skills
To apply,
send your CV ONLY and cover letter to vacancies@flexi-personnel.com before
Wednesday 18th September 2013.
Clearly
indicate the position applied for and the minimum salary expectation on the
subject line.
