The
Independent Policing Oversight Authority (IPOA) is a State Authority created
under an Act of Parliament No. 35 of 2011 which provides for civilian oversight
of work of the police.
Complaints
Management and Legal Services Department
Head of Complaints
Grade 3
Ref: IPOA 22/08/13
Reporting
to the Deputy Director Complaints and Legal Services, the jobholder is
responsible for the Authority’s Complaints Management Unit, intake of all
complaints and notifications.
The jobholder is also responsible
for:
- Developing and managing the Authority’s complaints management database;
- Supervising mediation and alternative dispute resolutions;
- Participating in reviews and the formulation of complaint policies and practices;
- Leading discussions on complaints management and development processes,
- Organising and maintaining data used to develop policy recommendations and reports and act as the Authority’s central reference resource on the same.
The successful candidate will have
- a Bachelor’s degree in Law and a Master’s degree in Social sciences, Public Policy Development or Law.
- The ideal candidate will possess a minimum of 5 years managerial experience.
- A certification in Alternative Dispute Resolution will be an added advantage.
Head of Legal
Grade 3
Ref: IPOA 23/08/13
Reporting
to the Deputy Director Complaints and Legal Services, the jobholder is
responsible for the Authority’s Legal Management Unit and provision of Legal
support.
The jobholder is also responsible
for:
- Leading or participating in conducting legal assignments and projects;
- Liaising with external agencies on legal matters affecting the Authority;
- Representation in legal, civil and criminal court proceedings;
- Participating in reviews and the formulation of legal policies and practices;
- Leading discussions of legal concepts and development processes, risks and opportunities; and
The successful candidate will have
- a Bachelor’s degree in Law and a Postgraduate qualification in law.
- The ideal candidate will possess a minimum of 5 years managerial experience in a busy and large public or corporate organisation.
- Must be a member of Law society of Kenya in possession of a valid practicing law certificate.
Legal Officer
Grade 5
Ref: IPOA 24/08/13
2 Posts
Reporting
to the Head of Legal, the jobholder is responsible for carrying out legal
assignments and providing administrative legal support.
The jobholder is also responsible
for:
- Assist in conducting legal assignments and projects;
- Follow up with external agencies on legal matters affecting the Authority;
- Assist in legal, civil and criminal court proceedings;
- Participating in reviews and the formulation of legal policies and practices;
- Participate discussions of legal concepts and development processes, risks and opportunities;
The successful candidate will have
- A Bachelor’s degree in Law and a Postgraduate qualification in law
- The ideal candidate will possess a minimum of 3 years managerial experience in a busy and large public or corporate organisation.
- Must be a member of Law society of Kenya with a valid practicing law certificate.
Counseling Psychologist
Grade 5
Ref: IPOA 25/08/13
2 Posts
Reporting
to the Head of Complaints, the jobholder is responsible for providing
professional counselling support to IPOA complainants and staff.
The jobholder is also responsible
for:
- Developing policies and guidelines that supports IPOA objectives on counselling;
- Follow up counselling matters that need resolutions and write quarterly and annual reports;
- Provide advice on counselling related matters and action required to management;
- Carryout debriefing and referrals on issues of counselling;
The successful candidate will have
- A Bachelor’s degree and a Postgraduate qualification in counselling Psychology
- The ideal candidate will possess a minimum of 3 years counselling experience in a busy environment.
- Must be a member of relevant professional body.
Complaints Officer
Grade 7
Ref: IPOA 26/08/13
11 Posts
Reporting
to the Head Complaints the jobholder is responsible for in taking and compiling
all complaints and notifications.
The jobholder is also responsible
for:
- Keep complaints management database;
- Update complaints as they are received;
- Liaise with the complaints client and inform status accordingly;
- Keep track and inform the unit on complaints to be handled ,
- Organising and maintaining reports on complaints.
The successful candidate will have
- A Diploma in Law or equivalent with a minimum of 2 years work experience in a complaint related environment.
- Those with a degree and have worked in a complaints handling environment will have an added advantage
- Must be a person of good ethical behaviour and ability to handle confidential matters.
How to Apply
Interested
persons should send their applications quoting the job reference number and the
title of the position you are applying for.
In
addition, please provide your curriculum vitae containing details of your
qualifications, experience, present position, current and expected remuneration
as well as copies of professional/academic certificates.
Include
your day and evening telephone numbers, e-mail address, names and addresses of
three references together with copies of relevant certificates and testimonials
with envelopes clearly marked the position being applied for.
The
application should reach The Authority by Friday, 13th September 2013.
The
applications should be addressed to:
TSG
Voucher No:
2181
P.O Box
49990 - 00100
Nairobi
Kenya
OR
DNA
NO: 1555
P.O Box
49010 - 00100
Nairobi
Kenya
Note:
1. IPOA is
an equal opportunity employer
2. Persons
living with disabilities are encouraged to apply
3. Only
shortlisted candidates will be contacted and canvassing will lead to Automatic
disqualification.
