Faulu Kenya Deposit Taking Microfinance Limited is a dynamic
Christian organization within the Micro-Finance sector.
In line with the business strategy, we are seeking highly
competent, focused and results oriented professionals to fill the position of
Relationship Officer to be based in our branch network across the country.
Relationship Officer (Several Positions)
Reporting to the Senior Relationship Officer, the overall
purpose of this position is to grow the business by recruiting and retaining
customers while maximizing returns through cross selling and high standards of
customer service.
Key Responsibilities
·
Proactively market and generate business through client
recruitment, training, deposit mobilization and disbursement.
·
Undertake regular calls and visits to customers to ensure
effective relationship management.
·
Maintain up to date records of all customer visits for all
customer segments.
·
Cross sell all Faulu products and services to both existing and
potential clients.
·
Actively take part in business growth initiatives including
marketing activities, new business sign ups, new partnerships etc.
·
Prepare credit appraisals and present to the Branch Credit
Committee meetings.
·
Address all customer queries within stipulated Service Level
Agreements (SLAs).
·
Monitor the portfolio quality on daily basis and proactively
institute remedial actions.
·
Maintain sound relationships with clients, partners, and
institutions with MOUs including the general public.
Role requirements:
·
Business Related Degree
·
At least 2years experience in Sales with exposure to micro
lending (a must)
·
Experience in the Banking sector with a bias in microfinance
highly desirable
·
Knowledge in marketing and credit management for both individual
& group clients
·
Good communication and interpersonal Skills
·
Excellent problem solving and decision making skills.
·
Team player/thinker
·
Strong Christian values, commitment and passion for the
transformation of the low income population are key requirements for this
position.
If you meet the specified criteria, send your application letter
and updated CV (including 3 referees) to the undersigned through the e-mail
address below.
The email subject should include preferred region e.g. if
preferred region is Kiambu your subject should read; Relationship Officer
Application-Kiambu:
Head of Human Resources
Faulu Kenya Limited
P.O Box 60240 – 00200
Nairobi
Email: excitingcareers@faulukenya.com
Only shortlisted candidates will be contacted.
NOTE: Hard Copy Applications will NOT BE CONSIDERED