Sales Manager
Role / Objectives Summary
Responsible
for the continuous development and performance of all sales activities from our
major clients key among them being hotels, lodges, apartments, institutions and
bars and restaurants.
Establishes
plans and strategies to expand the customer base in the marketing area and
contributes to the development of training and educational programs for staff.
Major Responsibilities and Key Tasks
- Manage all sales department Operations and key performance areas as a profit centre
- Ensure sales targets are set and achieved within the given time frame
- Create and review an effective sales commission structure in liaison with the directors
- Ensure proper follow-up for all potential buyers by developing, implementing and monitoring a prospecting and sales control system
- Assist individual sales executives in setting aggressive sales targets and assisting on sales and closing deals, as well as approving all deals made
- Receive and monitor daily weekly sales plans, sales reports, sales targets reports and sales visits report from sales executives and customer care executives
- Management and Monitoring of customer satisfaction ratings for the department
- Manage customer development stages and retention process
- Carry out training of sales executives where necessary
- Addressing customer complaints
- Strategic and monthly planning for the sales department
- Carry out market research
- Gather competitor info so as to stay ahead of competition
- Forecast for stocks
- Manage sales budget
- Plan, measure and manage the market Share
- Business Development; generating new business
- Ensuring proper follow-up for all potential buyers by developing, implementing and monitoring a prospecting and sales control system
- Tracking all customers and making sure all leads are logged
- Manage customer development stages from buying, cross-sell, up-sell, complaints and retention process
- Marketing especially in planning of expos
- Any other duties as assigned by management
Skills and Abilities
- Over 5 years’ experience as a sales manager 2 of which should be in the hospitality industry
- Degree in Business administration/ sales & marketing
- Those with a diploma in hotel management will have an added advantage
- Proven ability to set and achieve sales targets for self and sales team
- The ability to motivate and lead a sales team
- Excellent sales and negotiation skills
- Good business sense
- Initiative and enthusiasm
- Excellent communication and 'people skills'
- Good planning and organizational skills
- Good IT, budget and report writing skills
- A full driving license
To apply,
send your CV only to recruitment@careerdirections.co.ke or recruit@careerdirections.co.ke
before 14th August.
Clearly
indicate the position applied for and your minimum salary expectation on the
subject line
