General Manager - Guarding
Job Description
Job Profile
Our client
is a multinational security organization head -quartered in Nairobi, Kenya and
offers a broad range of security services throughout Africa.
Scope of the Role:
- Provides business leadership and ensures client service delivery.
- Responsible for security guards discipline and turnout.
- Effective clients retention, profitability of the portfolio (with P&L responsibility), and for growing the business year over year.
- Strategic leadership to the operations team and branch management.
- Effective management of the relationship between actual results, budgets and forecasts.
- Excellent initiatives on cost saving model and controls.
- Responsibility for Gross Margin Management including direct Wage control, overheads control, and contract profitability
- Minimal assignment incidences and claims against the Company.
Duties and Responsibilities
- Contribute to development guarding business strategy and managing implementation of strategy.
- Manage all disciplinary matters and ensure they are conducted in compliance with Company policies and procedures. Acts as lead investigator for all incidences
- Oversight to manned security services through coaching operational management across the region
- Develop and roll out Operational KPIs to the branches ensuring they are regularly reviewed
- Develop and share examples of best practice, ensuring effective management and auditing of operational processes to ensure adherence to standards
- Define supervisory intervention and standards.
- Define training standards for front line staff and supervising managers.
- Develop and implement a standard customer satisfaction measurement methodology.
- Take leading role in Identifying new business opportunities and organic growth for existing customers.
- Analyze operational and financial indicators to continuously improve guarding business performance.
- Meets regularly with customers for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.
- Arrange and conduct meetings with new and existing business prospects and upsell upcoming company products
- Effective management of staff within operational business unit and ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary.
- Provide a leading role security surveys and risk assessments exercises.
- Prepares and presents the Guarding Monthly Management Report to the Managing Director
Requirements
- University degree in social sciences, business discipline or any other related course
- At least 7yrs experience in the private security business at a Senior Level.
- Good interpersonal skills
- Good client relationship nurturing skills.
- Experience and proven record of delivery of quality security services
- Strong financial and commercial acumen. P+L responsibility essential
- Experience in negotiating large contractual agreements in price/cost sensitive situations.
- Strong persuasive interpersonal skills
- Experience of leading a multi-disciplined service team is essential
- Pragmatic and able to focus operationally and relate to and develop the strategic plans of the organization
- Strong leader and team motivator, team management experience.
- Experienced negotiator
- Relationship building and networking skills
- The ability to work under pressure and manage a range of diverse responsibilities
- Computer literate
How to apply:
Send your
application including a cover letter indicating your desire to work with our
client; a detailed CV highlighting relevant experience, details of current and
expected salary, a daytime phone contact, email address, and the names of three
professional referees to:
Adept
Systems
Management
Consultants
P O Box
6416, Nairobi, GPO 00100
Email:
recruit@adeptsystems.co.ke
Only short
listed candidates will be contacted.
Please note
that we do not charge fees for receiving or processing job applications.
Closing date: Thursday 8th August 2013
