Safaricom Limited is the leading mobile telecommunications
company in Kenya.
At Safaricom, we take pride in our talent and develop them to
realize their maximum potential!
Senior Enterprise ISP Systems Support Engineer
Ref: TECHOLOGY-SESSE-JUN 2013
We are pleased to announce the following vacancy in the Network
& Service Operation Department within the Technology Division.
In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below:
Reporting to the Senior Manager – Enterprise Technical Support -
the holder of the position will provide 2nd Level Support and Operations of
Enterprise ISP services; DNS, SMTP, POP3, Allot SGW. AAA, Solarwinds, cpanel,
Ironport, Alvaristar, StarQuality, NPM, Namerservers, TACACs, MXs, RADiUS,
CACTI, IPPLAN, SYSLOG Services, pure message systems for Spam Control &
Anti-Virus, high-availability web services – Web Hosting, management of network
and various operating systems - LINUX/UNIX, FreeBSD, CentOS, database management,
virtualization, system & service level security policies and
management.
The role holder will also provide 1st Level support for cloud
systems.
Key Responsibilities:
Key Responsibilities:
·
Operate and support large/complex ISP and Data center systems;
·
Review production ISP system designs to provide improvement
feedback to engineering in the selection of appropriate technology, efficient
use of resources and integration of multiple systems and technology;
·
Evaluate and undertake impact analysis on major design options;
·
Ensures that system designs balances functional, service quality
and systems management requirements;
·
Carry out operation and support of all approved ISP systems to
meet Service SLA and selected standards;
·
Analyze and evaluate present or proposed business requirements
to define processing needs;
·
Prepare detailed flow charts and diagrams outlining systems
capabilities and processes;
·
Conduct technical research on system upgrades to determine
feasibility, cost, time required, hardware required, software development
requirements and compatibility with current system;
·
Ensure data backup management, scheduling and reporting for both
internal corporate systems and data center systems;
·
Record and maintain hardware and software inventories, site
and/or server licensing;
·
Audit security frameworks for existing and new systems;
·
Ensure successful implementation and maintenance of defined
security policies and standards across multiple platforms;
·
Provide support to other internal teams in security management,
security architecture standards and documentations;
·
Participate in System project development from beginning to end;
·
Proactively participate in ISP Systems change management to
identify potential issues, and mitigation plans;
·
Ensure System KPIs are met and maintain accurate records of all
KPIs current to the day;
·
Ensure systems rollout is timely to meet customer demands;
·
Ensure services delivered meet minimum SLAs;
·
Write and maintain all systems and services as-build documents;
·
Manage and control systems improvement including the following
environments: migration, engineering, quality assurance, training, sales, user
acceptance testing, staging and production;
·
Document ISP System support procedures.
Role Requirements
·
B.Sc in Computer Science, Information Systems,
Electrical/Computer Engineering or equivalent experience preferred;
·
Strong experience in designing, implementing and Support of
complex ISP systems in Linux/UNIX/CentOS, virtualization environment including
HTTP/S, RADIUS, AAA, TCP/IP, DHCP, SNMP, DNS Services, Mail Services, Allot
SGW, Spam filters and Anti-Virus;
·
Good working knowledge and understanding of network management
software systems (AAA, Billing, NMS, LDAP) and their interaction/integration
with network elements,;
·
Good working knowledge and understanding of software development
technologies (Java, HTML), web services, web application development, MS SQL
Server, multi-tier application systems;
·
Working knowledge of software configuration, source control,
build engineering, scripting and system administration is required;
·
Detailed knowledge of UNIX operating systems and tools;
·
Basic knowledge of SCM (software configuration management)
products such as Subversion or CVS;
·
3+ years of experience supporting enterprise class applications
in production environments;
·
3+ years of experience in managing UNIX-centric web deployments
with clustering technologies;
·
Proven track record of implementing highly complex web products;
·
Heavy experience working in a virtualized environment (e.g
VMWare) is required;
·
Solid foundation in understanding and executing SQL queries;
·
SaaS (Software as a Service) experience is a plus;
·
Strong work ethic is a must.
Sector Manager
Ref: EBU –SM -JUNE 2013
Ref: EBU –SM -JUNE 2013
We are pleased to announce the following vacancy in the
Enterprise Sales and Retention Department within the Enterprise Business
Division.
In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below:
Reporting to the Senior Manager – Corporate Sales, the job
holder will manage a team of Corporate Account Managers and Client Services
Managers, with an objective of driving business revenues and opportunities
across the customer base to exceed DB through acquisition and retention.
The successful candidate will be responsible for;
The successful candidate will be responsible for;
·
Identify growth prospects and specific opportunities in the
sector;
·
Device strategic plans for sector penetration and guide sector
team on tactical plan execution;
·
Supervise the development of a sales pipeline for the sector;
·
Identify growth opportunities and up-selling and cross – selling
potential within the assigned sector;
·
Provide leadership for customers in understanding business
objectives and recommend business solutions to achieve those goals;
·
Supervise development and executions of customer ring fencing
strategies;
·
Develop strong relationships with customers at CxO to maintain
ongoing revenue stream;
·
Manage all customer escalations with relevant stakeholder in the
organization and ensure closure;
·
Identify and analyze customer needs and requirements;
·
Develop responsive solutions in conjunction with Business
Development team;
·
Develop customer value propositions and presentations;
·
Develop sector development plans and participate in all sector
customer forums;
·
Ensure all accounts are managed through well thought out Account
Development Plans and detailed opportunity matrix;
·
Manage daily and weekly sales reporting for Account Managers;
·
Provide and implement an effective coaching Sales Executives to
drive and help them to implement new actions that improve their performance;
·
Weekly reports on sector performance and submission of sector
plans on immediate sales and pipeline outlook;
·
Enforce real time use of Sales Info tool by Corporate Accounts
Managers.
The ideal candidate will possess:
·
Degree in a business related disciplines with an IT/Commercial
bias;
·
IT knowledge/working experiences will be an added advantage;
·
4-5 years working experience managing key accounts in a B2B
environment ;
·
Strong relationship building skills preferably from a major blue
chip company;
·
Ability to inspire and manage a sales team;
·
New business development skills;
·
Demonstrate ability to deliver results i.e. meet and surpass
targets.
Senior Fraud Analyst
Ref: SFA – RD–JUNE- 2013
Ref: SFA – RD–JUNE- 2013
We are pleased to announce the following vacancy within the Risk
Division.
In keeping with our current business needs, we are looking for a
person who meets the criteria indicated below:
Reporting to the Senior Manager – Fraud Detection, the successful
candidate will be responsible for detecting fraud and other unethical conduct
in the business; to mitigate financial/ reputational loss to the company, its
customers and business partners and limit fraud opportunities and their impact
to the business.
Key Responsibilities:
Key Responsibilities:
·
Conduct fraud reviews and forensic audits across the business;
·
Analyse and close alarms/ alerts generated through automated
systems and detection tools;
·
Provide regular reports on assignments carried out, alarms
analysed, actions taken and value adding recommendations made;
·
Support specific initiatives or fraud management projects aimed
at reducing fraud;
·
Coordinate with stake holders to evaluate the current systems
& applied processes in order to identify any potential fraud risk, to re-engineer
certain controls in order to reduce fraud risks;
The ideal candidate should possess the following skills and
competencies:
·
Bachelor's degree in Commerce or Business related discipline;
·
Certified Public Accountant is an added advantage;
·
At least 3 years proven experience in forensic audits,
investigations or external/ internal audit with reputable firm.
·
Knowledge of transaction fraud detection practices is an asset.
·
Reasonable knowledge of telecommunication operations;
·
Resilient and have the ability to represent and maintain a
principled position in a sensitive situation.
·
Ability to work under tight timelines and deliver accurate
results.
·
Uphold 100 % accuracy, integrity, professionalism and
confidentiality at all times.
·
Conceptual thinker, ability to wade through data and arrive at
conclusions
·
Good organizational skills, proactive and self-drive for
results;
·
Multitasking and prioritization skills required to function in a
fast-paced environment;
If you meet the requirements and are up to the challenge, please
send your resume and application letter to the address below.
Please quote the job reference number in the application letter.
All applications must be delivered on or before Wednesday, 3rd July 2013.
Head of Talent & Resourcing,
Safaricom Ltd,
Nairobi.
E-mail to hr@safaricom.co.ke