Safaricom
Limited is the leading mobile telecommunications company in Kenya.
We
are at the forefront of the industry and always seek to attract and retain
talented, creative and innovative team players who are excited by the
opportunity of pushing the frontiers of this evolving technology, growing our
services, exciting our customers and contributing to our community.
Senior Enterprise ISP Systems Support Engineer
Ref: TECHOLOGY-SESSE-JUN 2013
We
are pleased to announce the following vacancy in the Network & Service
Operation Department within the Technology Division.
In
keeping with our current business needs, we are looking for a person who meets
the criteria indicated below:
Reporting
to the Senior Manager – Enterprise Technical Support - the holder of the
position will provide 2nd Level Support and Operations of Enterprise ISP
services; DNS, SMTP, POP3, Allot SGW. AAA, Solarwinds, cpanel, Ironport,
Alvaristar, StarQuality, NPM, Namerservers, TACACs, MXs, RADiUS, CACTI, IPPLAN,
SYSLOG Services, pure message systems for Spam Control & Anti-Virus,
high-availability web services – Web Hosting, management of network and various
operating systems - LINUX/UNIX, FreeBSD, CentOS, database management,
virtualization, system & service level security policies and
management.
The
role holder will also provide 1st Level support for cloud systems.
Key Responsibilities:
Key Responsibilities:
- Operate and
support large/complex ISP and Data center systems;
- Review
production ISP system designs to provide improvement feedback to
engineering in the selection of appropriate technology, efficient use of
resources and integration of multiple systems and technology;
- Evaluate and
undertake impact analysis on major design options;
- Ensures that
system designs balances functional, service quality and systems management
requirements;
- Carry out
operation and support of all approved ISP systems to meet Service SLA and
selected standards;
- Analyze and
evaluate present or proposed business requirements to define processing
needs;
- Prepare detailed
flow charts and diagrams outlining systems capabilities and processes;
- Conduct
technical research on system upgrades to determine feasibility, cost, time
required, hardware required, software development requirements and
compatibility with current system;
- Ensure data
backup management, scheduling and reporting for both internal corporate
systems and data center systems;
- Record and
maintain hardware and software inventories, site and/or server licensing;
- Audit security
frameworks for existing and new systems;
- Ensure
successful implementation and maintenance of defined security policies and
standards across multiple platforms;
- Provide support
to other internal teams in security management, security architecture
standards and documentations;
- Participate in
System project development from beginning to end;
- Proactively
participate in ISP Systems change management to identify potential issues,
and mitigation plans;
- Ensure System
KPIs are met and maintain accurate records of all KPIs current to the day;
- Ensure systems
rollout is timely to meet customer demands;
- Ensure services
delivered meet minimum SLAs;
- Write and
maintain all systems and services as-build documents;
- Manage and
control systems improvement including the following environments:
migration, engineering, quality assurance, training, sales, user
acceptance testing, staging and production;
- Document ISP
System support procedures.
Role
Requirements
- B.Sc in Computer
Science, Information Systems, Electrical/Computer Engineering or
equivalent experience preferred;
- Strong
experience in designing, implementing and Support of complex ISP systems
in Linux/UNIX/CentOS, virtualization environment including HTTP/S, RADIUS,
AAA, TCP/IP, DHCP, SNMP, DNS Services, Mail Services, Allot SGW, Spam
filters and Anti-Virus;
- Good working
knowledge and understanding of network management software systems (AAA,
Billing, NMS, LDAP) and their interaction/integration with network
elements,;
- Good working
knowledge and understanding of software development technologies (Java,
HTML), web services, web application development, MS SQL Server,
multi-tier application systems;
- Working
knowledge of software configuration, source control, build engineering,
scripting and system administration is required;
- Detailed
knowledge of UNIX operating systems and tools;
- Basic knowledge
of SCM (software configuration management) products such as Subversion or
CVS;
- 3+ years of
experience supporting enterprise class applications in production
environments;
- 3+ years of
experience in managing UNIX-centric web deployments with clustering
technologies;
- Proven track
record of implementing highly complex web products;
- Heavy experience
working in a virtualized environment (e.g VMWare) is required;
- Solid foundation
in understanding and executing SQL queries;
- SaaS (Software
as a Service) experience is a plus;
- Strong work
ethic is a must.
Sector Manager
Ref: EBU –SM -JUNE 2013
Ref: EBU –SM -JUNE 2013
We
are pleased to announce the following vacancy in the Enterprise Sales and
Retention Department within the Enterprise Business Division.
In
keeping with our current business needs, we are looking for a person who meets
the criteria indicated below:
Reporting
to the Senior Manager – Corporate Sales, the job holder will manage a team of
Corporate Account Managers and Client Services Managers, with an objective of
driving business revenues and opportunities across the customer base to exceed
DB through acquisition and retention.
The successful candidate will be responsible for;
The successful candidate will be responsible for;
- Identify growth
prospects and specific opportunities in the sector;
- Device strategic
plans for sector penetration and guide sector team on tactical plan
execution;
- Supervise the
development of a sales pipeline for the sector;
- Identify growth
opportunities and up-selling and cross – selling potential within the
assigned sector;
- Provide
leadership for customers in understanding business objectives and
recommend business solutions to achieve those goals;
- Supervise
development and executions of customer ring fencing strategies;
- Develop strong
relationships with customers at CxO to maintain ongoing revenue stream;
- Manage all
customer escalations with relevant stakeholder in the organization and
ensure closure;
- Identify and
analyze customer needs and requirements;
- Develop
responsive solutions in conjunction with Business Development team;
- Develop customer
value propositions and presentations;
- Develop sector
development plans and participate in all sector customer forums;
- Ensure all
accounts are managed through well thought out Account Development Plans
and detailed opportunity matrix;
- Manage daily and
weekly sales reporting for Account Managers;
- Provide and
implement an effective coaching Sales Executives to drive and help them to
implement new actions that improve their performance;
- Weekly reports
on sector performance and submission of sector plans on immediate sales
and pipeline outlook;
- Enforce real
time use of Sales Info tool by Corporate Accounts Managers.
The
ideal candidate will possess:
- Degree in a
business related disciplines with an IT/Commercial bias;
- IT
knowledge/working experiences will be an added advantage;
- 4-5 years
working experience managing key accounts in a B2B environment ;
- Strong
relationship building skills preferably from a major blue chip company;
- Ability to
inspire and manage a sales team;
- New business
development skills;
- Demonstrate
ability to deliver results i.e. meet and surpass targets.
Senior Fraud Analyst
Ref: SFA – RD–JUNE- 2013
Ref: SFA – RD–JUNE- 2013
We
are pleased to announce the following vacancy within the Risk Division.
In
keeping with our current business needs, we are looking for a person who meets
the criteria indicated below:
Reporting
to the Senior Manager – Fraud Detection, the successful candidate will be
responsible for detecting fraud and other unethical conduct in the business; to
mitigate financial/ reputational loss to the company, its customers and
business partners and limit fraud opportunities and their impact to the
business.
Key Responsibilities:
Key Responsibilities:
- Conduct fraud
reviews and forensic audits across the business;
- Analyse and
close alarms/ alerts generated through automated systems and detection
tools;
- Provide regular
reports on assignments carried out, alarms analysed, actions taken and
value adding recommendations made;
- Support specific
initiatives or fraud management projects aimed at reducing fraud;
- Coordinate with
stake holders to evaluate the current systems & applied processes in
order to identify any potential fraud risk, to re-engineer certain
controls in order to reduce fraud risks;
The
ideal candidate should possess the following skills and competencies:
- Bachelor's
degree in Commerce or Business related discipline;
- Certified Public
Accountant is an added advantage;
- At least 3 years
proven experience in forensic audits, investigations or external/ internal
audit with reputable firm.
- Knowledge of
transaction fraud detection practices is an asset.
- Reasonable
knowledge of telecommunication operations;
- Resilient and
have the ability to represent and maintain a principled position in a
sensitive situation.
- Ability to work
under tight timelines and deliver accurate results.
- Uphold 100 %
accuracy, integrity, professionalism and confidentiality at all times.
- Conceptual
thinker, ability to wade through data and arrive at conclusions
- Good
organizational skills, proactive and self-drive for results;
- Multitasking and
prioritization skills required to function in a fast-paced environment;
If
you meet the requirements and are up to the challenge, please send your resume
and application letter to the address below.
Please
quote the job reference number in the application letter.
All applications must be delivered on or before Wednesday, 3rd July 2013.
Head of Talent & Resourcing,
Safaricom Ltd,
Nairobi.
E-mail
to hr@safaricom.co.ke