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Manager - Banks Job in Kenya

Cellulant is a mobile commerce company. It operates Africa’s number one mobile commerce network and aims to connect 100 million customers to its mobile commerce ecosystem.

Cellulant was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.

We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers.

We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.

To be able to meet these aggressive growth expectations we need to grow our dynamic team. We invite you to be part of that growth.

We seek to recruit pro-active and self - driven individuals to fill the position below;

Manager Banks

  • The successful candidate will be responsible to oversee and manage a cluster of banks (6+) to increasing revenue by:
  • Establishing strong and long lasting partnerships with key banks
  • Increasing usage of services (consumer activation)
  • Increase quality, productivity and efficiency of teams

Key result areas

Customer relationship management & Business development
  • Build and maintain strong and trustworthy relationships with bank customer at management level (e.g. Channel manager; Product manager) to establish Cellulant as the partner of choice for mobile commerce.
  • Bring in market insights and key customers long term needs regarding mcommerce
  • Ensure a continuous roadmap of off the self and new products per customer
  • Increase usage of services, e.g. by activating consumers, adding new services, direct marketing, improving processes and technology

Increase bottom line
  • Scrutinize customer data together with team to ensure fact based management of customers
  • Drive revenue growth per customer by e.g. increasing active consumers, amount of transactions, new services, revised commercials etc.
  • Drive profitability of bank team, customers and products/services

Capacity building
  • Build and manage capacity to sell, roll out and support mobile banking and mobile payment services to banks.
  • Improve quality and capacity of bank team through knowledge management: e.g. provide insights, train on e.g. relationship management skills, conduct regular meetings to be able to handle their responsibilities and the meet business goals.
  • Improve quality, productivity and efficiency to ensure the P&L is as planned.
  • Manage and coach the M-banking team towards better individual and team performance.

Governance: Operating Structures and Controls
  • Ensure that the appropriate policies, processes and tools to govern and operate customer engagement are established, reviewed and adhered to, e.g. service management reports and meetings; pricing process

Service Management
  • Ensure service management standards are met and service management processes are followed by technology team members.

Project Delivery
  • Manage delivery process to ensure timely and high quality delivery of new products and services to the customers
  • Manage required internal relationships to ensure prioritization and sufficient resources

Required competencies

The candidate must:
  • A minimum of 6 years in consulting/business development/entrepreneur
  • Strong at building partnerships with key stakeholder in multinational organizations, especially banks
  • Must have managed a team for a minimum of 2 years
  • Knows how to manage teams to get things done: planning, follow through, think in solutions and alternatives
  • Hungry for and proven track record of increasing revenue
  • Strong analytical and solutioning /consulting skills
  • Understands and acts based on dynamics in mobile commerce, banking and payments/merchants sectors
  • Must have experience or interest in mobile technology and products.

Required skills
  • Good verbal and written communication skills
  • Customer service skills
  • Strong organizational, time management and prioritization skills.
  • Able to take a creative approach to situations and problem solving.
  • A skilled team player.

Interested candidates are requested to submit their CVs and a convincing cover letter to indicating the job title applied for by 6th August 2013.

Only shortlisted candidates will be contacted.

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