IT Specialist Job Vacancy in Kenya

Position Description:

The Information Technology (IT) Specialist is responsible for the day-to-day operational activities of IT support, network administration, and systems.

The purpose of this role is to assist Belladonna Pharmacy staff in meeting their IT needs.

A majority of the incumbent’s time will be spent working on projects to help grow the Belladonna Pharmacy’s technology infrastructure, including its website.

Responsibilities
Support Belladonna Pharmacy staff with IT-related problems in a responsive and service oriented manner.
Setup, manage and maintain IT-related equipment.
Monitor backup jobs and ensure high level of completion success rate.
Manage time and projects effectively.
Help put processes in place to maintain a stable network environment.
Train staff with IT related equipment.
Assist the Management team with project work to grow the technology infrastructure of Belladonna Pharmacy.
Assist with the troubleshooting, installation, and implementation of systems.
Ensure data integrity with regard to Belladonna Pharmacy’s fixed asset inventories.
Provide input and recommendations to Belladonna Pharmacy surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.
Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily.
Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
With the support of The Digital Consulting Group, design and support Belladonna Pharmacy’s website as required.
Provide proper training to Belladonna Pharmacy staff and relevant specialists on browsing Belladonna Pharmacy’s website as required.
Behavioral Expectations
Customer Service – demonstrate the ability to respond with a high degree of urgency to the needs and requests of others, internally and externally. Understand the impact of their work on others.
Understand safety policies and actively promote safe practices in the workplace.
Maintain constructive relationships and demonstrate respect for everyone contacted.
Deal constructively with conflict and focus on the situation, issue or behavior and not on the person by diffusing situations before conflicts arise, resolving conflicts directly and actively promoting and gaining cooperation from others.
Accurately provide and receive information in oral and written communications. Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view.
Willingness and ability to adjust to changing conditions or priorities.
Take the initiative to identify and act on problems and lead by example. Consistently make decisions that resolve problems.
Qualifications and Skills
Organized, thorough, and has great attention to detail.
Demonstrated working knowledge of hardware and networking basics.
Able to install, configure, troubleshoot and support Windows clients and servers.
High level analytical thinking to solve problems with an understanding of technology as well as an ability to ask the right questions and apply solutions to business problems.
Effective oral, electronic and written communication with all levels of the organization using top-notch customer service.
Does well with minimal “hands on” training and can pick up new skills quickly.
Ability to multitask and handle frequent interruptions.
Can consistently follow protocol and instructions.
Can work independently with little management direction.
Ability to document processes, procedures and results.
Fast and accurate keyboarding skills.
Passionate, optimistic, and has internal inspiration to get things done.
Preferred Experience
Higher education in computer science, programming or related field.
More than three years experience in network administration, programming, designing, websites or related field.
Knowledge and experience in preparation of reports on required procedures.
Intermediate to advanced knowledge of Microsoft Office Suite.
Maintenance of network equipment.
Ability and skills in performing analysis of data collected, if required.
Experience in working on personal computer and knowledge of software.
Apply for this position:

Send your CV, link to or attachment with portfolio and a covering letter to hr@dcg.co.ke  or hr@thedigitalgroup.biz with the subject “IT Specialist Vacancy Application: [Your Name]”

Application package to be inclusive of;
Updated curriculum vitae
Copies of your academic and professional certificates
Provide Proof of your experience.
A brief statement on why you believe you are suited for this position.
NB: Only shortlisted candidates that meet the above requirements will be summoned for interview.


Deadline for Application: 22nd July, 2013