Head of Reception Job at a Lodge in the Mara

We are currently recruiting for a Head of Reception for a lodge, with prime location at the Mara.

The company is a well established operation and very focused on leisure business

The Role:

Head Receptionist is responsible for maintaining high standards of customer service by implementing service standards

Responsibilities
·         Managing and overseeing the front office of the Lodge
·         ‘Checking in’ and 'Checking out’ of guests
·         Providing an exceptional level of customer service at all times
·         Be in control of all reservations, group bookings and enquiries and ensure all are responded to in the relevant timescales
·         Responsible for taking guest payments
·         Ensure that guests are fully aware of the Lodge's policies & procedures.
·         Have a thorough knowledge of all the lodge's computer systems and reservations systems
·         Maximise room revenue and up-selling at all times
·         Assist with the allocation of rooms and final checking of guest correspondence
Requirements
·         Must have previous experience working to supervisory level within a Hotel Reception role.
·         Will be ambitious, driven and be able to motivate a team of staff.
·         Must have good business acumen.
·         Must have knowledge of Front office computer systems

If you feel you fit the above role please send your CV to jobs@alternatedoors.co.ke indicating your salary expectations.