We are
currently recruiting for a Head of Reception for a lodge, with prime location
at the Mara.
The company
is a well established operation and very focused on leisure business
Head
Receptionist is responsible for maintaining high standards of customer service
by implementing service standards
Responsibilities
·
Managing
and overseeing the front office of the Lodge
·
‘Checking
in’ and 'Checking out’ of guests
·
Providing
an exceptional level of customer service at all times
·
Be
in control of all reservations, group bookings and enquiries and ensure all are
responded to in the relevant timescales
·
Responsible
for taking guest payments
·
Ensure
that guests are fully aware of the Lodge's policies & procedures.
·
Have
a thorough knowledge of all the lodge's computer systems and reservations
systems
·
Maximise
room revenue and up-selling at all times
·
Assist
with the allocation of rooms and final checking of guest correspondence
Requirements
·
Must
have previous experience working to supervisory level within a Hotel Reception
role.
·
Will
be ambitious, driven and be able to motivate a team of staff.
·
Must
have good business acumen.
·
Must
have knowledge of Front office computer systems
If you feel
you fit the above role please send your CV to jobs@alternatedoors.co.ke
indicating your salary expectations.