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Field Manager (DRC) Job Vacancy in Kinshasa

Job Title: Country Field Manager

Duty Station:
Kinshasa - Democratic Republic of the Congo (DRC)

Recruitment Status: Now Open

Main purpose of the job
  • Pro-actively manage the work process via the Field Supervisors to ensure quality data
  • The Field Manager is involved in all areas of the data collection process from briefing into Field until it is handed over to be captured on different levels
  • To provide support to the Supervisors in terms of:
  1. Briefings and telephone help service to supervisors / interviewers
  2. Recruitment and Training
  • Responsible for the delivery of quality data, on brief, on time and within budget
Key responsibilities
  • Effectively manages team of supervisors geographically to ensure an even spread of interviewers and interviews
  • Ensure that supervisors are trained and equipped to manage their teams optimally
  • Assists the Field Supervisors in training of Field Interviewers and Team Leaders
  • Recruitment of part-time project staff: Supervisors, Team Leaders and Interviewers
  • Maintenance of field staff data base
  • Ensure that Supervisor field teams consist of correct profile to fit the area and enable optimal data collection delivery
  • Conducts debriefs of projects into Field
  • Manages and evaluates multiple projects from “in field” to “capture” dates and ensure timely feedback / intervention when required
  • Field reports submitted accurately and on time
  • Collate field status and report on progress in field within specified timelines
  • Actions queries within 24 hours
  • Implementation and maintenance of field quality controls
  • Monitors quality and productivity and ensures ongoing data quality / productivity improvement measures are adhered to / implemented
  • Managing and controlling incentives and expenses for the region
  • Monitors and controls Field related costs and expenditure for the region
  • Organise venues, Field trips, pilots when required
  • Liaise with Project Managers re: project requirements
  • Timely and accurate submission of project reconciliations
  • Arranges / Schedules Field visits
  • Responsible for team/people management – performance management, corrective actions, career mapping, leave planning
  • Ensure appropriate coaching and mentoring to the Field team
  • Motivation and retention of project based field staff
  • Drawing of, and timely submission of project estimates to Client Service
  • Ensure correct and timely payment of field staff wages
  • Drawing up, maintaining and updating of field rate card
  • Managing all logistical aspects of projects: photocopying questionnaires, requesting for project monies, despatch of questionnaires to regions / DP Dept., project handover after completion
  • MB expects all employees to adhere to the requirements of our quality management system which is certified to ISO20252
Client Service Support:
  • Taking client briefs
  • Conducting / attending client presentations
  • Timely response to client queries / requests
  • Feedback to CS in Nairobi
  • Following up with the client on unpaid invoices (on behalf of CS and Finance)
Key performance measures
  • Delivery of quality data on time, on brief and within budget
  • People/relationship management with:
  1. Despatch
  2. Head of Field Logistics
  3. Project Managers
  4. Edit Supervisors
  • Recruitment and Training of Field teams
  • Knowledge of research methodologies and sampling
  • Cost Management
Key dimensions of the job
  • Ultimately responsible for the smooth running of projects under his/her control
  • Ensure compliance in relation to MSRA code of conduct
  • Build relationships with field teams
  • To work in partnership with Head of Operations / project management to ensure necessary business requirements are being met
  • To build and sustain key operational processes and systems to ensure delivery of quality data
  • Field reports submitted accurately and on time
  • Queries actioned within 24 hours
Important relationships

Internal
  • Build a strong working relationship with the Head of Operations, PM & CS
  • Work in partnership with project teams
  • Management of Field Supervisors
External
  • Develop a strong and co-operative relationship with supervisors and interviewers
  • Network in the industry / MSRA and other related bodies
Minimum Qualifications/Work Experience
  • Minimum 3 years experience in management:
  1. Working directly with interviewers / supervisors
  2. Managing a small team of people
  • Over 3 years experience in fieldwork research management gained from anymarket/social research company
  • Minimum college diploma but a university degree preferred
  • A post college qualification would be advantageous
  • Fluency in English and French both written and spoken is a must
  • Working knowledge of the marketing research process
  • Excellent numeric skills
  • Excellent interpersonal skills
  • Above average communication skills both verbal and written
  • Knowledge of the MSRA code of conduct
Technical Competencies Required
  • Knowledge of the MS Project software would be advantageous but not a necessity
  • Working knowledge in Microsoft Office packages:
  1. Word
  2. PowerPoint
  3. Excel
Personal/Behavioural Competencies
  • Proven people management skills
  • Highly accurate and quality orientated, excellent attention to detail, deadline driven
  • Strong organisational skills
  • Highly self motivated
  • Strong ability to motivate others
  • Management skills and the ability to coach, train and built a team
  • Willingness to accept accountability and responsibility for data collection deliverables within strict time and quality deadlines and standards
  • Receptive to new ideas and ways of doing things
  • Able to drive change through the business
  • Common sense
  • Integrity and high ethical standards
  • Excellent written and verbal communications skills
  • Well developed interpersonal skills (ability to deal with people of all levels)
  • Good negotiation and conflict resolution skills
  • Assertive and confident
  • Innovative
  • Ability to work independently and within a team
  • Ability to multitask and prioritise under pressure
Organisation chart
  • To report into the Head of Project Management
How to apply

Interested applicants who meet the requirements are encouraged to send their application/CV to nancy.ntinu@millwardbrown.com


The closing date for receiving applications is 23rd July, 2013. 

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