Title:
Commercial Manager
Division: Commercial Division
Employment
Type: Permanent
Location: Kenya
Role Summary
This
person is charged to lead and manage the sales and customer service functions
of the business.
Alongside
the CEO and other HODs, s/he should co-own the strategic leadership of Bernsoft
ensuring the maintenance, growth and support profitable sales in line with
business targets across all revenue centres.
Main Duties:
Main Duties:
- To build the
business through sales and marketing of existing and new products to
existing and new customers
- To achieve KPIs,
including sales targets
- To develop and
build relationships with current and new customers
- To develop the
business profile by enhancing, informing and changing the customer
perspective of Bernsoft strengths and product ranges
- To identify
products that will satisfy customer needs in conjunction with the
production teams
- To devise and
deliver promotional activities and marketing and assist at trade and
promotional events
- To identify and
develop potential partner companies to increase the range of products
offered by Bernsoft including factored products
- To understand
the competition and provide market intelligence reports
- To head up and
lead the commercial team including wholesale, national accounts and
product development
- To manage the
commercial team including recruitment, selection, development, training,
performance management and succession planning
- To report to the
management team and regularly attend management meetings
Customer
Service
- To provide
professional and effective services to internal and / or external
customers, to meet customer expectations, particularly in terms of Quality
and Timeliness in line with departmental standards, procedures and
guidelines.
- To provide
follow up with customers to ensure customer satisfaction with products and
/ or services provided
- To communicate
courteously with internal and / or external customers by telephone, email
and face to face, building positive relationships, investigating,
responding to and progressing issues and queries to a successful
conclusion at the earliest time.
- To speak
positively and enthusiastically about the company and its products and
services to ensure that a professional company and brand image is provided
at all times to customers and colleagues.
Teamwork
- To work as part
of a team to achieve the departmental standards.
- To work together
with other departments and divisions within the organization to identify
any process improvements and improve standards, efficiency and
profitability.
Knowledge
- Strong selling,
negotiation and influencing skills
- Strong
relationship building, networking and account management skills
- Strong skills in
business growth
- Commercially and
financially aware
- An understanding
of marketing
- Creative problem
solving
- Strong team
leadership skills to lead, motivate and manage a team
- Good numerical
and costing skills
Key
Interfaces
- Dealing with
external customers.
- Liaising with
internal departments to bring content acquisition queries to a
satisfactory closure.
Dimensions
/ Budgets
- Ensure that the
jobs undertaken are carried out within previously approved budgets
- Work outside of
normal business hours and travel to customer sites will be required.
How
to apply:
Email your CVs accompanied with a cover letter to work@bernsoft.com before Wednesday, July 3, 2013.
Only shortlisted applicants will be contacted.
Email your CVs accompanied with a cover letter to work@bernsoft.com before Wednesday, July 3, 2013.
Only shortlisted applicants will be contacted.
