Assistant Front Office Executive and Guest Relations Executive Jobs in Kenya

Assistant Front Office Executive

Ideal candidates should posses the following:-

Minimum Qualifications:
 
Education: Diploma in Hospitality Management; Must have a working knowledge of Fidelio, Opera or IDS.
 

Experience: A minimum of two years experience in Front Office Operations, additional language ability is a plus.

Job Role: Reporting to the Front Office Manager, the Assistant Front Office Executive will be responsible for coordination of all activities at the Front Office area in relation to Reservations & Registration of Guests, Billing, and Supervision & Training of all staff.

Key Responsibilities;
  • To assist the Front Office Manager in running the department & take charge in his/her absence
  • To create a team environment by ensuring effective communication within the team
  • Ensure the department runs within the approved budgets – by making sure that up-selling is maximized and costs kept at an appropriate level as required
  • To continuously perform on-the job training to ensure hotel standards are maintained
  • Supervise checking in & out of guests and overall comfort of the guests, and handle all guest requests and complains
  • Liaise with the Sales/Reservations  team regarding group bookings, room allocations, room requirements & billing instructions
  • To prepare weekly & monthly reports as directed by the Front Office Manager
  • Prepare & manage the staff duty roster, grooming, punctuality & their consistent performance
  • Any other duty as may be assigned by the Front Office Manager from time to time
Desired Characteristics;
  • Be an enthusiastic, helpful and positive member of the team
  • Be professional, responsible and mature in conduct and behaviour
  • Be understanding of, encouraging to and friendly with all co-workers
  • Be self-motivated and conscious of time management
  • Maintain open line of communications with each department
  • Openly accept criticism & developmental feedback
  • Be available to work a flexible schedule to include weekends and holidays
  • Strong leadership skills and practice ‘leadership by example’
Guest Relations Executive

Ideal candidates should posses the following:-

Minimum Qualifications:
 
Education: - Diploma in Customer Relations: Must have working knowledge of hotel management system.
 
Experience: - A minimum of two years experience in Customer Relations.
 
Job Role: Reporting to the Front Office Executive, the Guest Relations Executive will be responsible for handling all guest requests/ complaints effectively to ensure complete guest satisfaction
 
Key Responsibilities;
  • To be warm, friendly and courteous to guests
  • To check all VIP rooms
  • To initiate action on all group bookings and block rooms in the reservation register
  • To follow up with the local travel agent for requirements of a group before their arrival
  • To maintain appropriate guest history records
  • To greet guests on arrival and provide timely assistance at check-in
  • To advise the relevant teams/management of all VIP arrivals and also to escort all VIP’s to their rooms
  • To report on a daily basis, all views, suggestions/ comments of guests’ met
  • To assist guests immediately if they have any problems with the services provided by the Hotel
  • To pay special attention to special requests on rooms, services and complaints of house guests
  • To promote sales and develop business contacts for the Hotel and the company
  • To render assistance to the Front Office team
  • To take rounds of the entire Hotel to ensure smooth operation in all areas
  • Any other duty as may be assigned by the Front Office Executive from time to time
Desired Characteristics;
  • Well organized, able to multi-task.
  • Courteous
  • Great at customer service and building positive relations with guests and colleagues
  • Ability to work under pressure and maintain a pleasant working environment
  • Excellent administrative skills & computer literate
  • Excellent communication skills
  • Strong leadership skills and practice ‘leadership by example’
  • Outgoing personality, open minded and flexible. Socialize at required level for this position
  • Excellent appearance

To apply kindly follow this link http://bit.ly/12ouW09 and profile yourself before 11th July 2013