Assistant Front Office Executive
Ideal candidates should posses the following:-
Minimum Qualifications:
Ideal candidates should posses the following:-
Minimum Qualifications:
Experience:
A
minimum of two years experience in Front Office Operations, additional language
ability is a plus.
Job Role: Reporting to the Front Office Manager, the Assistant Front Office Executive will be responsible for coordination of all activities at the Front Office area in relation to Reservations & Registration of Guests, Billing, and Supervision & Training of all staff.
Key Responsibilities;
Job Role: Reporting to the Front Office Manager, the Assistant Front Office Executive will be responsible for coordination of all activities at the Front Office area in relation to Reservations & Registration of Guests, Billing, and Supervision & Training of all staff.
Key Responsibilities;
- To assist the
Front Office Manager in running the department & take charge in
his/her absence
- To create a team
environment by ensuring effective communication within the team
- Ensure the
department runs within the approved budgets – by making sure that
up-selling is maximized and costs kept at an appropriate level as required
- To continuously
perform on-the job training to ensure hotel standards are maintained
- Supervise
checking in & out of guests and overall comfort of the guests, and
handle all guest requests and complains
- Liaise with the
Sales/Reservations team regarding group bookings, room allocations,
room requirements & billing instructions
- To prepare
weekly & monthly reports as directed by the Front Office Manager
- Prepare &
manage the staff duty roster, grooming, punctuality & their consistent
performance
- Any other duty
as may be assigned by the Front Office Manager from time to time
Desired
Characteristics;
- Be an
enthusiastic, helpful and positive member of the team
- Be professional,
responsible and mature in conduct and behaviour
- Be understanding
of, encouraging to and friendly with all co-workers
- Be
self-motivated and conscious of time management
- Maintain open
line of communications with each department
- Openly accept
criticism & developmental feedback
- Be available to
work a flexible schedule to include weekends and holidays
- Strong leadership
skills and practice ‘leadership by example’
Guest Relations Executive
Ideal candidates should posses the following:-
Minimum Qualifications:
Ideal candidates should posses the following:-
Minimum Qualifications:
Education:
- Diploma
in Customer Relations: Must have working knowledge of hotel management system.
Experience:
-
A minimum of two years experience in Customer Relations.
Job
Role: Reporting
to the Front Office Executive, the Guest Relations Executive will be
responsible for handling all guest requests/ complaints effectively to ensure
complete guest satisfaction
Key
Responsibilities;
- To be warm,
friendly and courteous to guests
- To check all VIP
rooms
- To initiate
action on all group bookings and block rooms in the reservation register
- To follow up
with the local travel agent for requirements of a group before their
arrival
- To maintain
appropriate guest history records
- To greet guests
on arrival and provide timely assistance at check-in
- To advise the
relevant teams/management of all VIP arrivals and also to escort all VIP’s
to their rooms
- To report on a
daily basis, all views, suggestions/ comments of guests’ met
- To assist guests
immediately if they have any problems with the services provided by the
Hotel
- To pay special
attention to special requests on rooms, services and complaints of house
guests
- To promote sales
and develop business contacts for the Hotel and the company
- To render
assistance to the Front Office team
- To take rounds
of the entire Hotel to ensure smooth operation in all areas
- Any other duty
as may be assigned by the Front Office Executive from time to time
Desired
Characteristics;
- Well organized,
able to multi-task.
- Courteous
- Great at
customer service and building positive relations with guests and
colleagues
- Ability to work
under pressure and maintain a pleasant working environment
- Excellent
administrative skills & computer literate
- Excellent
communication skills
- Strong
leadership skills and practice ‘leadership by example’
- Outgoing
personality, open minded and flexible. Socialize at required level for
this position
- Excellent
appearance
To
apply kindly follow this link http://bit.ly/12ouW09 and profile yourself before
11th July 2013