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IT Support Job Vacancy in Kenya

JD-3 For support
A passion for troubleshooting and learning how things work
Ability to interact effectively with both non-technical users and highly technical users
Ability to prioritize and balance multiple tasks

Willingness to research and figure out complex software and IT systems
A desire to make things more efficient - we are looking for someone who enjoys initiating change
Excellent follow-through with minimal management
1-3 years professional experience working with software troubleshooting
Provide exceptional support to end-users
Respond to e-mail and telephone support requests
Remotely  connect  to  users’  computers,  determine  minimal  use-case  to  recreate  issue,  solve  issue if possible or provide concise details to development for further analysis and resolution
Use deductive problem solving skills to investigate and solve a broad range of puzzles each day
Work  closely with  development  team to  make  ISL's software  more  intuitive,  easier  to  deploy and easier to support
Provide pre-sales technical support as needed
Recognize  end-users’ need for additional products and services

Certifications are not a must, but added advantage – we will be much more interested in your ability to figure things out as you go

Knowledge of MS-SQL or database system, networking & Microsoft OS & other software is added advantage.


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