Re
Advertisement
Job Title: Amua Franchisee Coordinator (3 positions)
Reports to: Amua Franchise Manager
Workstation: Nakuru, Kisumu and HomaBay, with frequent field travel in
the regionJob Title: Amua Franchisee Coordinator (3 positions)
Reports to: Amua Franchise Manager
Salary: Kshs. 75,000
Position Objectives:
- Provide business
management support to the Amua franchisees within the designated region,
based from Nakuru, Homa Bay and Kisumu
- Coordinate CHW
supervisors to ensure the integrity of promotional activities
according to Amua’s marketing/communication strategy and CHW work plans
- Assist Clinical
Quality and Training activities for all AMUA franchisees within the
designated region
- Facilitate
networking of AMUA with local authorities and partnering organization in
the designated region
Key
Responsibilities
Regional Supervision
Regional Supervision
- Identify and
recommend solutions to problems in the assigned regions that interfere
with franchisee business development, clinical quality and any other Amua
objective
- Assist in
designing and implementing formal franchisee training for the designated
region
- Facilitate forum
for direct exchange with peer groups involved in SRH sector and/or social
franchising (as part of the agenda of the Social Franchise Network
Association of Kenya SFNAK)
Business
Management
- Ensure that each
franchisee understand AMUA program, goals and protocols, and act on behalf
of MSK
- Instill a
business-minded spirit throughout the AMUA network within the designated
region, driven by excellence in customer service, high quality of clinical
care and professional health facility management
- Conduct monthly
visits to each franchisee, consisting of a full review of activity and
quick business audit (using standard AMUA templates, and auditing client
registers)
- Assist each
franchisee with operational and logistics needs (notably drugs, equipment,
commodities, etc.)
- Assist service
providers to identify service or product issues, and identify/propose
solutions
- Provide on-site
training and support franchisees to correct non-standard practices, and to
ensure appropriate data collection (for reporting to MoH and AMUA/MSK)
- Compile the
business performance section of the monthly reports for each franchise and
for the region- using template for AMUA field report
Promotion
& Communication
- Lead the
implementation of promotional events (includes Amua Leo) as per the
promotion activity plan
- Identify
promotion opportunities for the brand AMUA
- Assist each
franchisee in identifying promotion opportunities to generate service
uptake and new clients
- Measure impact
of promotional activities in designated region
- Liaise with
MoPHS/DHMT officials in the region as Amua’s GoK partners
- Compile the
“promotion activities” section of the monthly reports for each franchise
and for the region- using template for AMUA field report
Clinical
Quality & Training
- Ensure
franchisees adhere to the signed MoU with MSK, notably the clinical
quality compliance
- Facilitate and
support clinical audits under supervision of MSK Clinical Quality &
training Dpt, and ensure that each franchisee gets audited at least twice
per year
- Assist the
Clinical Quality & Training team in monitoring clinical compliance and
quality of franchises
- Report clinical
complications immediately as they arise to the Clinical Quality and
Training team and ensuring proper documentation (Amua incident report)
- In coordination
with the Clinical Quality & Training Dpt, support and coordinate the
implementation of Training in specific areas:
·
Skills
up date in performing BTLs and IUCDs
·
Family
planning counseling
·
Infection
prevention techniques
·
Data
collection and interpretation for decision making
·
Improving
quality of care (QOC).
·
Client
reception and handling
·
Skills
and methods on how to sustain FP services
·
Assessing
client satisfaction
Outputs
and deliverables:
- AMUA franchisees
driven by excellence in customer service, high quality of clinical care
and professional health facility management
- Proven
performance increase track record for each franchise
- Proven
improvement of clinical standards and quality
- Proven increase
customer satisfaction
- Strengthened
relationship between AMUA and the MoPHS/DHMT in the region
- Increased CYP
and SRH services amongst franchisees
- Increased number
of new clients, and increased customer loyalty (cross selling of services)
- Reports
submitted on time all the time
- Clinical Quality
& Training Dpt report satisfaction from support by the Amua Franchisee
Coordinator
Minimum
Requirement
- BSc Business
Administration, B Sc in Nursing or equivalent from a recognised
university.
- Experience in
community promotion and business management.
- Training on
clinical quality
- Training on
Sexual Reproductive Health/ Family Planning
- Strong I.T
skills.
- Must be a
competent driver
- 3 years
experience in community promotion and project coordination.
Applications
quoting the position title with detailed CVs with contact details of 3 (2 of
which should be immediate and former supervisors) referees should be submitted
to:
People and Development Dept
pd@mariestopes.or.ke
Marie Stopes Kenya
On or before 10th June 2013
NB: Please clearly indicate on the subject as ‘Franchisee Coordinator Amua’
Marie Stopes Kenya is an equal opportunity Employer