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Client Service Executives Jobs in Nairobi, Kenya

Our client is seeking for a dynamic persons to join their team. 

Client Service Executive
2 Posts

Availability: Immediately

Key duties
  • Sourcing for potential clients
  • Event organizing activities
  • Prepare and maintain scorecard data and develop strategy to enhance the motivation at work
  • Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them
  • Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service
  • Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units
  • Ensure clients’ demands to be satisfied
  • Conduct assessments of clients’ credibility and perform billing duties at their requests
  • Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions
  • Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks
  • Prepare and make report on market analysis, competitor analysis and market trends;
  • Develop and maintain a well-coordinated internal relationship with key decision makers within the organization
  • Ensure that clients know to use the services and provide assistance if necessary
  • Manage and provide assistance in managing or maintaining accounts of strategic clients.
  • Event organizing experience for at least 1year
  • Sales and marketing experience
  • A diploma/ degree in sales and marketing
  • Computer literate
  • At least 2 years experience in similar environment
If you are the person we are looking for kindly send your CV and application letter to by 9th June, 2013 clearly indicating ‘Client service executive ‘on the subject line. 

DO NOT attach any certificates.

Only shortlisted shall be contacted.

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